Job Description

Position Overview

The Operations Manager uses a collaborative hands-on leadership style to direct front line staff, ensuring the safety, security and wellbeing of the residents CPSH serves. The Operations Manager will also ensure positive relationships with residents' families, and other outside agencies.

The Operations Manager is responsible for managing, coordinating and enhancing facility operations in our Self-Contained Units, Maintenance and Housekeeping to ensure the safe, efficient and effective use of resources throughout the organization.

Operations Manager reports directly to the Chief Administrative Officer (CAO).

Operations Manager directly supervises Maintenance and Housekeeping

Educational Qualifications

Minimum of two to three years' experience in a leadership role in a not for profit or similar organization

Property Management experience

Minimum of Power engineering class 5 certification/willingness to obtain.

Minimum Class 5 Drivers License with clean abstract.

First Aid Certification

WHMIS

Maintenance and Housekeeping experience.

OHS experience

Computer skills

Experience with financial budget

Flexible with the ability to respond to a variety of changing needs, duties and work routines and on occasion work under stressful conditions

Knowledge of the senior housing industry, and current trends and standards

Skills & Attributes

Communication skills

Decision making ability.

Team building ability.

Conflict management skills

Problem solving ability.

Motivational skills

Organizational skills

Able to meet deadlines

Responsibilities:

Self-Contained Units:

Conduct move-in/move-out inspections, ensure apartments are ready for move-in

Tour properties with prospective tenants and answer questions

Assist prospective tenants in qualifying for an apartment by collecting appropriate information

Process all lease applications and notify prospective tenants whether their application has been approved or denied

Compile new tenant files (sign lease agreements, confirm all information, verify insurance and utility hookup)

Conduct evictions

Deliver notices

General:

Manage SCU, Maintenance and Housekeeping departments. Delegate tasks efficiently, prioritize workload, maintain proper coverage within the Maintenance and Housekeeping departments.

OHS Committee Lead

Rotational On-Call responsibilities

Implements a performance management process for all operations staff, which includes monitoring their performance on an on-going basis and conducting an annual performance review.

Corrects inappropriate behavior promptly to minimize the need for formal disciplinary actions.

Be available to Operations staff and receptive to staff input

Participate in management and team meetings,

Demonstrates willingness to implement or try new approaches to solving identified problems

Prepares an operations report for the monthly board meetings

Communicates with Finance to meet financial budget

Represents CPSH at public & community events as required.

Maintains a positive working relationship and effectively communicates and liaises with

various vendors, agencies and when required government.

Ensure that all aspects of the Accommodation Standards are implemented and followed in all areas of Maintenance and Housekeeping.

Ensure that all aspects of AHS Environmental Public Health requirements are implemented and followed.

Maintains required documents and has readily available for Auditors.

Establishes a system of maintenance staff for regular visitation to the self-contained apartments.

Ensure all three properties are well maintained.

Manage and maintain the Lodge boiler system ensuring optimal performance and addressing issues promptly.

Schedule routine preventive maintenance and ensure completion.

Ensure room repairs and upgrades are scheduled and completed.

Oversee basic grounds maintenance and snow removal

Maintain inventory lists of all maintenance and housekeeping items - review with CAO semi-annually

Make recommendations for implementing new programs within departments and housing improvements that would benefit CPSH.

Must be able to manage conflict with staff.

Must be able to work with unpredictable behaviors.

Must be able to meet deadlines.

Must be able to multi-task on a continual basis.

Must be able to respond to emergent situations.

Must have a positive collaborative approach to problem solving.

Perform any other tasks assigned by the Chief Administrative Officer.

Job Type: Full-time

Pay: $68,000.00-$75,000.00 per year

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance Vision care
Ability to commute/relocate:

Coleman, AB: reliably commute or plan to relocate before starting work (required)
Experience:

related: 2 years (preferred)
Work Location: In person