Job Description

Director of Operations / Operations Manager

Multi-Trade Mechanical Contractor - Commercial & Industrial

TAME Group | Cambridge, ON

The Role (Read Carefully)

TAME Group is a growing multi-trade mechanical contractor (HVAC/R, plumbing, electrical, sheet metal) operating across commercial, residential high-rise, and industrial facilities.

We are hiring a

hands-on Operations Manager / Director of Operations

to take full ownership of

day-to-day execution

so ownership can focus on strategy, growth, and long-term vision.

This is

not

a coordinator role,

not

a project-only role, and

not

a people-pleasing middle-management position.

If you thrive in accountability, numbers, systems, and execution--keep reading.

What You Will Own

You will be accountable for

operational performance across the entire business

, including:

Core Responsibilities

Full oversight of

daily operations

across HVAC, plumbing, electrical, and sheet metal divisions Direct management of supervisors, dispatch, and operational office staff Labour planning, scheduling, and crew utilization Execution of

PM contracts

, service work, and capital projects Margin protection: labour efficiency, scope control, and material discipline Enforcement of job costing, WIP tracking, and close-out discipline in

Simpro

KPI and operations reporting to ownership Process enforcement (dispatch, work orders, invoicing timelines, documentation) Health & safety compliance and field accountability Handling escalations so ownership is

not

the default problem-solver
This role has

real authority

, not symbolic responsibility.

What This Role Is NOT

Not a desk-only role Not a project manager position Not a training role Not a "run everything by the owner" environment
If you require constant direction or approval, this is not a fit.

Required Experience (Non-Negotiable)

You

must

have:

8+ years in

mechanical / construction / multi-trade contracting

Experience managing

20+ field staff

Proven ability to run

daily operations

, not just projects Strong understanding of

job costing, labour productivity, and margins

Experience with

Simpro, ServiceTitan, Jonas, or similar systems

Comfort enforcing standards, discipline, and accountability Ability to communicate clearly with technicians, supervisors, and office staff
Strong Preference Given To Candidates With

Commercial / industrial mechanical background PM contract experience (high-rise, plazas, industrial sites) Union and non-union workforce experience Experience scaling operations in a growing company
What Success Looks Like

Ownership is removed from daily operational decision-making Jobs run on budget with fewer surprises Field and office teams know expectations and follow process Clear accountability across all departments Predictable execution and improved margins
Compensation & Structure

Salary:

$110,000 - $140,000 (based on experience)

Performance bonus

tied to operational KPIs and profitability Company vehicle or allowance Authority to run operations without micromanagement Long-term growth opportunity into senior leadership
How to Apply

Apply only if you have

real operational leadership experience in construction or mechanical services

.

Short-listed candidates will be asked

scenario-based questions

related to labour efficiency, margin protection, and operational decision-making.

Job Type: Full-time

Pay: $110,000.00-$140,000.00 per year

Benefits:

Commuter benefits Company car Dental care Extended health care Life insurance On-site parking Paid time off Profit sharing RRSP match Wellness program
Work Location: In person