Job Description

ZAG Community of Businesses is the parent company to several home consumer services, specializing in excellent customer service experiences. Our portfolio includes seven 1-800-Got-Junk? franchises across North America.

1-800-GOT-JUNK? is the world's largest junk removal service, specializing in excellent customer service experiences. Our franchise in Calgary is looking for a high energy Operations Manager to help us build a winning team by joining the team of 3 Operations Managers running the day to day, and managing our commercial sales accounts.

NOTE: This role is hands-on! The right candidate will love getting paid to work out. The best Operations Manager knows how to win and loves getting off the bench to show the team how it's done, getting their hands dirty and breaking a sweat from time to time.


Position: Operations Manager - Commercial Sales - 1-800-Got-Junk? Calgary
Schedule: Full-Time, including some weekends and holidays
Location: South East Calgary
Compensation: $55-60k/year base + $10-15k/year bonus potential + Health Spending Account

The Operations Manager will be directly responsible for the following goals, game plans and key initiatives:

Daily Operations (50%):

• Develop and foster a friendly competitive culture
• Oversee training and help to develop employee's professional skills in areas such as sales, marketing, customer service, profitability, and safety

Performance management and individual development plans

Lead a team of field crew members to achieve manageable goals set for them

Complete staffing tasks including interviewing, hiring, training, retention, staff scheduling, onboarding, terminations, and offboarding

Work closely with the executive team to develop key company goals for operations, marketing, and profitability

Exceed weekly, monthly and yearly revenue targets

Ensure high-quality execution of daily operations, monitoring customer satisfaction, and proactively addressing any issues that arise

Ensure compliance with all health and safety requirements

Commercial Sales Management (50%):

• Provide on-site estimates for all Commercial leads
• Relationship management with Commercial clients
• Supervising and participating on-site for Commercial junk removal jobs
• Reaching out to previous clients (no cold calling)

Requirements:

19+ years of age (insurance requirement)

A valid full Class 5 driver's license with 6+ years driving experience & clean driver's abstract

Relevant experience

2+ years experience in a senior leadership role conducting similar duties

2+ years experience in sales, marketing, administration, operations, and human resources

2+ years experience leading and motivating teams to achieve exceptional customer experiences

A positive and uplifting attitude with strong multi-tasking and time management skills

Strong desire to help others excel and meet weekly goals

Active & Energetic; enjoys physical work, able to jump in and get your hands dirty, when needed

Sound like you? Great, submit your resume today. We review all applications within 2 business days and will be in touch if your qualifications are a match.