Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, Burloak Hospitality Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, efficient operations, and adherence to company standards. This role encompasses managing Guest Services, Housekeeping, Maintenance, Food and Beverage, Purchasing, with some administrative/HR duties. The ideal candidate will possess strong leadership skills, attention to detail, and a commitment to maintaining high operational standards. The Operations Manager reports directly to the General Manager (GM) and primarily works evenings and weekends, to oversee Operations in the absence of the General Manager.
Key Responsibilities:
Guest Services Management:
- Oversee Guest Services/Operations, ensuring smooth check-in/check-out processes and excellent guest service.
- Train, supervise, and evaluate front desk staff to maintain high service standards.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Ensure accurate record-keeping and proper handling of financial transactions.
- Be the face of the hotel by interacting with guests during check in / out periods.
Housekeeping:
- Collaborate closely with the Housekeeping Manager to ensure rooms and public areas are cleaned and maintained to the highest standards.
- Conduct joint regular inspections of guest rooms and public areas with the Housekeeping Manager to ensure cleanliness and compliance with standards.
- Assist the Housekeeping Manager in managing inventory and ordering of supplies and amenities.
- Coordinate with the Housekeeping Manager and the maintenance department for any necessary repairs or maintenance in guest rooms and public areas.
- Support the Housekeeping Manager in training, supervising, and evaluating housekeeping staff to maintain high service standards.
- Be part of the Joint Health and Safety Committee.
Maintenance:
- Assist the Housekeeping Manager in overseeing the maintenance department to ensure all hotel equipment and facilities are in good working order.
- Develop and implement preventive maintenance schedules to minimize downtime and ensure longevity of equipment.
- Coordinate with external contractors for specialized repairs and maintenance as needed.
- Ensure compliance with health and safety regulations.
Purchasing:
- Manage the purchasing process for hotel supplies, including negotiating with vendors and suppliers.
- Monitor inventory levels and ensure timely ordering of necessary supplies.
- Maintain accurate records of purchases and expenditures.
- Develop and maintain relationships with suppliers to ensure quality and cost-effective procurement.
Food and Beverage (F&B):
- Oversee the F&B operations, including the Bistro and Banquets.
- Ensure high standards of food quality, service, and cleanliness in all areas.
- Monitor F&B inventory and manage ordering and stock control.
- Collaborate with the Chef team to develop and update menus.
Administration/HR Duties:
- Assist in the recruitment, training, and development of hotel staff.
- Ensure compliance with labor laws and company policies.
- Maintain employee records and manage payroll processes.
- Conduct performance reviews and provide feedback and coaching to staff.
- Develop and implement staff schedules to ensure adequate coverage in all departments.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field preferred.
- Proven experience in Hotel operations management, with a strong understanding of front desk, housekeeping, maintenance, purchasing, F&B, and HR functions.
- Marriott Experience is an Asset.
- Knowledge in Marriott systems is an asset ( FOSSE, MICROS, GXP...)
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, primarily evening hours, including weekends and holidays.
Working Conditions:
- This position may require standing, walking, and moving around the hotel for extended periods.
- Flexibility in working hours is essential to meet the demands of the hotel operations.
- Reports directly to the General Manager (GM) and primarily work evening and weekend hours in the absence of the General Manager.
- Occasional travel may be required for training or business purposes.
If you are a dedicated, self-motivated professional with experience in hotel operations, we invite you to apply for the Operations Manager position at Courtyard by Marriott Burlington.
Join our team and be a key contributor to the success of our hotel, ensuring a welcoming atmosphere, guest satisfaction, and efficient HR practices. We look forward to welcoming a candidate who shares our commitment to excellence.