Job Description

Operations Manager - Fast-Growing Cleaning Company

We are a rapidly expanding cleaning company specializing in commercial properties, residential homes, and the hospitality sector--particularly Airbnb and short-term rentals. With growth comes complexity, and we are looking for an Operations Manager who thrives in high-energy, fast-changing environments. If you're someone who can keep things running smoothly amidst the inevitable chaos of scaling a service business, this role is for you.

The ideal candidate is highly organized, detail-oriented, and calm under pressure. You know how to juggle moving parts while still seeing the big picture. You have a proven ability to recruit, train, and coach frontline team members in the service and hospitality industry, and you take pride in developing people to deliver five-star customer experiences. You understand that in the service world, the work doesn't stop at 5 p.m.--you're comfortable being "always on" and handling urgent issues with speed and professionalism.

We're not looking for a clock-puncher; we're looking for someone with an ownership mindset. You want to see the organization succeed and grow, and you bring the drive and resourcefulness to make that happen. You'll play a central role in building the systems, processes, and culture that will allow us to scale while maintaining exceptional service standards. If you thrive on challenge, love solving problems, and get satisfaction from keeping everything and everyone moving in the right direction, we'd love to hear from you.

Key Responsibilities

Team Leadership & Management
Supervise and support cleaning staff across multiple sites. Recruit, train, and retain high-performing team members. Develop and enforce performance standards and KPIs.
Operational Oversight
Coordinate scheduling, logistics, and resource allocation. Ensure compliance with health, safety, and cleanliness standards. Monitor service delivery and resolve client issues promptly.
Process Improvement & Scaling
Identify inefficiencies and implement scalable systems and workflows. Introduce technology and automation tools to streamline operations. Collaborate with leadership to develop strategic growth plans.
Client Relations
Maintain strong relationships with residential, commercial, and hospitality clients. Conduct site visits and quality audits to ensure satisfaction. Support business development efforts through operational excellence.
Budgeting & Reporting
Manage operational budgets and control costs. Prepare reports on productivity, performance, and growth metrics. Analyze data to inform decision-making and continuous improvement.
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Qualifications

Proven experience in operations management, preferably in cleaning, facilities, or hospitality services. Strong leadership and team-building skills. Excellent organizational and time-management abilities. Familiarity with scheduling software, CRM systems, and other operational tools. Ability to work flexible hours and manage multiple priorities. Strong communication and problem-solving skills.
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Preferred Skills

Experience in scaling a service-based business. Knowledge of lean operations or Six Sigma methodologies. Bilingual abilities (a plus depending on client base). Valid driver's license and reliable transportation.
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Why Join Us?

Be part of a growing company with a clear vision and strong values. Opportunity to shape and lead operational strategy. Competitive salary and performance-based incentives. Supportive team culture and room for advancement.
Job Type: Full-time

Pay: $35,000.00-$65,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person