Job Description

Operations Manager
Arborg, Manitoba
We are excited to partner with Enns Brothers in their search for a proactive and results-driven Operations Manager to lead operations at their Arborg branch. This is a key leadership role that drives operational efficiency, customer satisfaction, and financial performance across the service and parts departments. In this role, you'll lead a skilled team, oversee workflow and logistics, and champion a high-performance culture focused on continuous improvement.
As the Operations Manager, you will:

• Ensure smooth, repeatable service processes to support customer satisfaction and business performance.
• Manage the Parts & Service departments in a busy ag dealership, work planning, queue management and throughput to meet customer expectations for completion and delivery.
• Manage an efficient and responsive service shop, helping technicians successfully deliver on our commitments.
• Ensure that we get the right part to our customer and service shop when they need it.
• Ensure an organized and efficient process is followed for ordering/receipting/locating and reporting of parts.
• Quickly address discrepancies and service issues to support a positive customer experience.
• Oversee facility, yard, and inbound/outbound logistics to support safety and workflow.
• Lead preventive maintenance practices and ensure all tools, equipment, and vehicles are well maintained.
• Monitor departmental KPIs, quality metrics, and drive improvements.
• Support customer satisfaction by managing escalated issues, visiting producers, and providing input to Sales team.
• Collaborate across departments and locations to share best practices and support branch-wide performance.
• Coach, develop, and retain top talent; lead by example with a focus on engagement, accountability, and continuous improvement.
• Maintain a safe, clean, and compliant work environment aligned with workplace health, safety, and employment standards.

You and Your Experience:

• Minimum of 5 years' experience in a leadership/management role including budgeting, P&L, and the understanding of a full business cycle.
• Bachelor's Degree or 5 years of related industry experience (dealership/service/manufacturing/operations/agriculture).
• Strong understanding of service workflow, planning, and logistics.
• Experience managing remote service needs and working closely with field-based customers.
• Excellent communication skills (written and oral) - one on one, small and large groups.
• Proficient in MS Office Suite with the ability to learn specialized software tools.
• Proven ability to lead, train, and motivate teams while managing performance and development.
• Experience with agricultural equipment, agri-business, and mechanical aptitude would be an asset.
• Valid Driver's License is required.

Enns Brothers Offers:

• Competitive compensation.
• Comprehensive health & wellness benefits.
• Group RRSP.
• Learning and development opportunities.

About :
At Enns Brothers, we proudly carry industry-leading brands such as John Deere agricultural, home & acreage, and golf equipment. Ariens, Stihl, and Honda Power Equipment complete our lineup. Since opening our doors in 1956, Enns Brothers has been committed to the success of our customers and the communities in which we live, work and play. Today, Enns Brothers operates nine locations across Manitoba.
How to Apply:
Please apply online at
For further information about this career opportunity, please contact Jenessa McCrae at .
We thank all applicants for their interest; however, only those selected will be contacted for an interview.
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