Job Description

Durham Bone and Joint Specialists (DBJS) is a leading orthopedic clinic committed to delivering high-quality, accessible care for patients with acute and chronic musculoskeletal conditions. Our team of Surgeons, Advanced Practice Providers, and administrative professionals works collaboratively to provide timely, patient-centered care.

We are seeking an experienced Operations Manager to lead and enhance clinic operations, manage key initiatives, and ensure seamless coordination between our clinical and administrative teams. This role is ideal for a proactive, solutions-oriented professional with healthcare operations experience and strong project management skills.

Why Join Us

This is a unique opportunity to take ownership of operational projects, optimize workflows, and influence the patient and staff experience in a dynamic orthopedic practice. You'll gain hands-on experience in healthcare operations and project management while working closely with an experienced clinical team.

Position Overview

The Operations Manager will oversee day-to-day clinic operations, lead operational improvement initiatives, and support both clinical and administrative teams. The candidate will ensure efficiency, patient satisfaction, and staff engagement while managing key projects that advance the clinic's performance.

Key Responsibilities

Lead and oversee daily clinic operations to ensure smooth coordination between Surgeons, Advanced Practice Providers, and administrative staff Manage clinic scheduling, bookings, and patient flow to maximize efficiency and meet care timelines Supervise, mentor, and develop administrative staff, providing guidance, training, and performance feedback Lead hiring, onboarding, and scheduling for administrative team members Serve as the primary contact for operational issues, staff inquiries, and workflow problem-solving Implement, monitor, and continuously improve administrative processes to enhance clinic efficiency and patient satisfaction Support billing and referral management processes to ensure accuracy and timely handling Develop and maintain standard operating procedures (SOPs) and ensure compliance with clinic policies and privacy standards Promote a positive, collaborative, and professional team culture that prioritizes accountability and excellence Lead and manage operational projects, including workflow redesign, system upgrades, and process improvement initiatives Track project timelines, milestones, and outcomes to ensure successful implementation and measurable results

Qualifications

Experience managing operations in a medical clinic or specialty healthcare setting Proven leadership skills with experience supervising or managing administrative teams Strong project management skills, including planning, execution, and monitoring of initiatives Excellent understanding of medical scheduling systems, billing workflows, and clinic operations Exceptional communication, interpersonal, and problem-solving skills Proficiency with EMR systems and Microsoft Office Suite Ability to multitask and thrive in a fast-paced, dynamic clinic environment
Job Type: Full-time

Application question(s):

Describe your experience managing operations or administrative functions in a medical or clinical setting. Describe your biggest accomplishment in improving workflow or team performance? What interests you most about the Operations Manager opportunity with DBJS?
Work Location: In person