Job Description

ABOUT RGO

Creating places that help people work, learn, heal, age, play, be inspired, and accomplish more.

RGO is a privately held business with locations in Calgary, Canmore, and Edmonton. We were founded in Calgary in 1966 with roots selling typewriters! Now, RGO is proud to be 5 decades strong and growing. We have since grown to be the largest dealership of our kind in Western Canada, offering total interior solutions with the widest selection of Furniture, Window Coverings, Flooring, Technologies, Architectural Solutions, Moves, and Storage Management.

We believe space matters and we want our clients to efficiently operate a modern space, whether it's a 40-storey tower, a public institution, education, healthcare, or a dazzling corporate showpiece. As an Albertan company with a reputation for hands on service and dedication to quality, we are looking for an individual who aligns with our core values to create great work experiences for our clients, our partners, and our people.

THE OPPORTUNITY

Join the award-winning RGO team, celebrated as one of Alberta's Best Workplaces and one of Canada's Best Managed Companies, as an

Operations Logistics Coordinator.

Reporting to the Manager, Operations, the successful candidate will schedule furniture installation labor and deliveries. This position also provides administrative assistance to the delivery, installation, and project coordination business of RGO.

WHAT YOU WILL DO

Scheduling

Manage the scheduling of labor and deliveries for current (daily/weekly) and future jobs. Strategically assign crews to specific jobs based on skill sets, customer accounts and labor budgets for the projects. Dealing with delivery related problems or issues including last-minute cancellations or absences in consultation with Project Coordinators Work with warehouse to assign RGO fleet as required for projects and delivery Prepare and maintain paperwork, tickets, tracker, reviewing for accuracy and submission Prepare and send correspondence and communicate to clients on behalf of delivery and installation teams Assist field teams requests or concerns when required to ensure a safe, high-quality, and timely service. Ensure safety orientations and site condition requirements are met. Ensure time reports are filed and organized.

Deficiency Resolution

Communicate effectively with design, sales and PCs, verbally and in writing, to provide clear explanations and find resolution. Work with on site resources to obtain information (images, location, and quantities). Process claims and orders as required, track shipments and enter acknowledgement information. Manage client communication regarding timelines, expectations and invoicing. Monitor incoming requests and notifications and respond within a 48-hour time frame. Investigate and analyze root cause for deficiency for proper departmental costing and coding. Track and monitor reoccurring issues to provide relevant feedback

General Administration

General paperwork, filing and office duties as required Uniform control for the Installation Team. Maintain maintenance and repair files on Operations fleet.

WHAT YOU WILL BRING

Minimum of 2 years of experience in logistics or distribution is required. Excellent communication and interpersonal skills applicable to working in a team environment - able to communicate effectively and read, write, and speak English well. Proficiency in computer systems and software applications, particularly in MS Office and vehicle routing and willingness to learn new internal programs (Hedberg). Strong people skills are vital, along with a can do attitude, an ability to set firm boundaries and a creative approach to problem solving Furniture product knowledge is an asset. Must be able to multi-task and handle large volumes of work. Detail oriented with good organizational skills and follow-up abilities. Strong problem solving and resolution abilities. Strong leadership, interpersonal and communication skills. Works well under pressure and looks for win-win situations.

PERKS & BENEFITS

Flexible work environment Comprehensive benefits including RRSP matching Performance based awards Career growth opportunities Employee recognition program Education reimbursement Fitness subsidy On-site parking
We appreciate the interest of all applicants and candidates for consideration will be contacted.

Job Types: Full-time, Permanent

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Application question(s):

What is your salary expectation?
Experience:

Logistics: 2 years (preferred)
Work Location: In person