Job Description

Company Overview

heel boy is a Toronto-based fashion footwear retailer with over 26 years of experience curating sought-after and emerging brands. With two retail locations and a growing ecommerce presence, we're known for blending personal style, community, and exceptional customer service.

Role Summary

We're looking for a hands-on, detail-driven Operations Lead to oversee daily warehouse operations and support key logistics functions across retail and ecommerce. This position plays a leadership role within our operations team, ensuring efficiency, accuracy, and a seamless flow of goods across all channels. The role will supervise 1-3 warehouse team members and collaborate closely with buying, ecommerce, and customer service departments.

Key Responsibilities

Lead and coordinate daily warehouse activities -- receiving, order fulfillment, and inventory management Supervise and train team members to maintain high performance standards Oversee vendor POs, replenishments, returns, and ensure on-time delivery Maintain accurate inventory data across Shopify, Lightspeed, ChannelAdvisor, and ShipStation Monitor logistics KPIs and implement process improvements to enhance accuracy and speed Manage customer returns and ensure timely refunds or exchanges Support seasonal planning and logistics forecasting Liaise with vendors, carriers, and internal teams to troubleshoot and resolve issues Ensure workplace safety and continuous improvement across warehouse operations

Qualifications

1-2 years of experience in operations, warehouse, or logistics (retail/ecommerce preferred) Proven leadership or supervisory experience Proficiency with Shopify, Lightspeed, ChannelAdvisor, and ShipStation (ERP experience an asset) Strong Excel and data analysis skills Excellent communication, organization, and problem-solving abilities Ability to thrive in a fast-paced, team-oriented environment Bachelor's degree or college diploma in Business, Supply Chain, or related field preferred
Job Types: Full-time, Permanent

Benefits:

Casual dress Company events Dental care Extended health care Paid time off Store discount
Ability to commute/relocate:

Toronto, ON M6J 2H2: reliably commute or plan to relocate before starting work (required)
Work Location: In person