Job Description

Story Behind the Need:

• Business group: Global Procurement Services - assist Bank with sourcing and procuring of goods and services.
• Project/Tasks: As the Operations lead, AskGPS, Global Procurement Services, you will lead and oversee a team in Global Procurement Operations in Canada with global footprint. You will ensure business strategies, plans and initiatives are executed, delivered in compliance with governing regulations, internal policies and procedures.
• This role is not on the sourcing side, this role will require interaction with requestors who may need to onboard suppliers, purchase goods and services - they will be ensuring tickets are answered, everything is running smoothly, answering questions - currently 1 individual reporting into this role
• NOTE: Potential for contractors to be pulled into additional ad-hoc work outside of the JD's scope.

Candidate Value Proposition:

• The opportunity to join a forward-thinking company surrounded by a collaborative team of innovative thinkers.
• A great opportunity for a position in Global Procurement at one of the leading Banks in the segment.
• A rewarding career path with diverse opportunities for professional development.
• Internal development to support your growth and enhance your skills.
• An organization committed to making a difference in our communities- for you and our customers.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!

Typical Day in Role:

• Applies knowledge of procurement best practice and general business practice to lead your team to:

o Provide high-quality frontline support all user requests and issues related to Procurement Technology.
o Effectively manage the ticket management systems to ensure timely support and resolution of tickets to drive adoption and compliance.
o Interact with stakeholders to handle payment inquiries, policy questions, purchase order issuance and assistance, system navigation and best practices and system access and permissions.
o Respond to inquiries related to Global Procurement Policy and Procedures, and other related policies.

• Focuses on managing escalations as well as process design and review.
• Participates in project management activities.
• Manages steady state Athena chatbot activities such as maintenance coordination and issue management.
• Designs, contributes to and executes the framework for Procurement Policy non-compliance identification and resulting action plans.
• Operates the Bank's procurement technology solutions for: Consulting existing supplier/contract records/purchase orders, invoices to ensure accuracy of ticket resolution.
• Reviews, approves, follows Standard Operating Procedures documentation to ensure data quality and consistent delivery of service according to established Operating Level Agreements (OLAs).
• Makes recommendations for improvements to procurement technology product managers. Oversees their team to establish, maintain, and recommend process improvements.
• Designs, prepares, and oversees the distribution of reports that monitor Global Procurement Policy compliance and operational KPIs.
• Leads, supervises and assigns Cross Functional Initiatives across the department.
• Seeks agreeable and timely resolution to issues escalated to them by their team, suppliers, or other internal/external stakeholders.
• Sets goals, objectives, KPIs, and assigns work to direct reports while providing them with guidance, coaching, and mentoring to execute on their development plans.

Candidate must have:

• 5 years of experience as an Operations Lead (ideally in customer service, back office)
• 2+ years applying project management methodologies, performance evaluation, and change management.
• 2+ years developing dashboards and reports using tools like Power BI or Tableau.
• 2+ years creating and documenting operational processes and procedures.

Nice to have:

• Experience in procurement and supplier management.
• Familiarity with eProcurement platforms (e.g., Coupa, Icertis).

Technical Skills:

• Advanced proficiency in Microsoft Office (Word, PowerPoint, Visio).
• Strong Excel capabilities (formulas, lookup/reference, logical/text functions).

Soft Skills:

• Strong analytical and problem-solving abilities.
• Effective communication (written, oral, presentation).
• Stakeholder relationship management.
• Meeting facilitation and training delivery.
• Organizational and prioritization skills.
• Adaptability in dynamic environments.
• Initiative and ownership in issue resolution.

Education:

• 4+ years of experience and College Diploma/University Degree in related field.

Best VS. Average Candidate:

• Customer forward mindset; don't need a straight PM but someone who has experience with those PM methodologies to be able to manager the smaller projects on the team; can monitor dashboards and day to day with minimal hand holding, can take ownership and initiative on resolution and solutioning on issues; someone with an agile mindset who is results-focused

Candidate Review & Selection:

• 2 rounds - MS Teams Video Interviews - 1 hour max - behavioral
• 1st - with HM and Hiring manager's peer.
• Send case study after 1st round to prepare over a few days - analytical exercise (creating dashboards, how to resolve some inquiries, some communication prompts)
• 2nd - with HM and Director

Job Details
13581
Contract
1 year
Toronto
25.00 CAD
Recruiter
Varun Puggal

Skills Required