Job Description

At

Myodetox

, we don't just treat pain--we help people move better for life. Our expert clinicians provide hands-on therapy and corrective movement programming designed to get our clients back to their best selves. With over 20 locations across North America, we're on a mission to reinvent the rehab industry.

We're looking for an

Operations Lead (OL)

to join our

Vancouver

team at our

Richmond Clinic

. This is an

in-clinic role

requiring you to be on-site

five days a week

, including

covering three front desk shifts

.

As the Operations Lead, you'll be the driving force behind our clinic's day-to-day operations, ensuring our team delivers an exceptional client experience while meeting business objectives. You'll oversee a team of

Front Desk Associates (FDAs)

, manage key operational functions, and collaborate closely with clinic leadership to achieve growth and success.

Richmond

is an incredible place to build your career, and at Myodetox, you'll be part of a team that's not only passionate about client care but also deeply committed to creating a supportive and dynamic work environment. You'll have the opportunity to collaborate with a skilled and experienced Clinic Director, working together to drive success and deliver top-tier service. If you're looking to grow both professionally and personally in an environment that values teamwork, innovation, and development, Richmond is the perfect place to make an impact!
###

What You'll Do - Business Operations

Be

accountable

, as a key player of the Clinic Management Team, working alongside the Clinic Director (CD) and Lead Clinician, to

achieve business targets

and

OKRs

. Assess clinic performance regularly to identify opportunities for improvement and implement strategies to

enhance client retention

and continuously improve clinic standards and operations. Leverage

knowledge of the local community and clientele

to support targeted marketing initiatives, promotions, and campaigns that enhance the brand and client experience.

Share insights

from clinic operations, team and client feedback to enhance overall clinic performance.
###

Clinic Operations

Oversee

Front Desk Associates (FDAs)

to ensure seamless clinic operations, including

scheduling, booking conversions, waitlist management, and invoice accuracy

. Maintain Myodetox's

hospitality and service standards

, ensuring every client has a best-in-class experience. Manage

accounts receivable

, including direct deposit reconciliation, check deposits as well as no-show and client private balances. Maintain overall clinic budget for operational supplies: tracking

clinic inventory

and ensuring supplies are stocked. Work closely with the

CD and Regional Operations Manager (ROM)

to manage repairs, refurbishments, or renovations. Ensure the

FDA schedule is optimized

for full front desk coverage, at all times. Work in-clinic 5 days per week, including

at least three shifts per wee

k covering the front desk.
###

Team Management

Lead, coach, and mentor FDAs, ensuring they meet Myodetox's

hospitality and operations standards

. Oversee the

hiring, onboarding, training

and

retention

of new FDAs in collaboration with ROM and the Learning & Development team. Be present in the clinic daily, offering real-time feedback and support to the team.
###

What Success Looks Like

The clinic

meets revenue, profit, and client retention targets

. Operational OKRs are consistently achieved.

Invoices and claims are accurate

, and accounts receivable are well managed. The

clinic schedule is always up-to-date

and the front desk is

fully staffed, at all times

. Client feedback, particularly regarding front desk interactions, is

positive

.

FDA team members grow and thrive

in their roles, contributing to a high-performing clinic environment.
###

What You Bring

3+ years of experience

in an operations, hospitality, or client-facing role (experience in health & wellness, fitness or medical fields is an asset) Experience

leading teams

and driving business success.

Excellent communication skills

, with the ability to effectively engage and collaborate with both direct reports and cross-functional teams. A passion for

creating outstanding client experiences

. Strong

organizational and problem-solving skills

. Ability to

work in a fast-paced environment

and adapt to change. A

team-first attitude

and a proactive approach to leadership.
###

Why Myodetox?

A

collaborative, high-energy environment

with a mission to redefine the rehab industry. Opportunities for

growth and career development

. Competitive compensation and 100% Employer-Paid Extended Health Benefits for all full-time employees Group RRSP with Profit-Sharing Employer Match Discounted Pet Insurance through SPOT Subsidized mental health support through Homewood platform Be part of a team that's making an impact on people's movement, health, and well-being. Access to unique partnerships in the Greater Vancouver Area (e.g. Jaybird, Lagree West, Vessi, House Concepts... and more!)

Core Values and Principles:

At the heart of our operational ethos lie our core values, encapsulated by a commitment to:

Care Deeply (Empathy)*

One Team, One Dream (Collaboration)*

Make it Count (Focus)*

Set the Pace (Ambition)*

Never Stop Learning (Curiosity)*