Job Description

Operations Lead

HumanKind HR Solutions

Location: Halifax, Nova Scotia (Hybrid - some onsite and some Remote)

Employment Type: Full-Time, Permanent

Salary: $48,000

We are seeking a highly organized, proactive, and detail-driven Operations Lead to support the growth of HumanKind's HR and Benefits Solutions business.

Introduction and Purpose of the Role

The Operations Lead plays a key role in leading and shaping the growth of HumanKind HR Solutions' business. The position includes a focus on client service including benefits administration, HR document formatting and editing, business growth, management of projects, sales, research of prospects, new business calls, networking, implementation of new clients, sales proposals, on-going client relations, overseeing office management and administration. The Operations Lead works closely with the President.

Responsibilities

Lead and manage benefits administration and implementations, general communication with clients and partners, support sales, marketing, client outreach, social media and events. Support consultants in creating outstanding documents and presentations and generally support delivery of HR solutions to small business and non-profit clients. Be part of a team committed to delighting our clients. More details are as follows:

Develop, implement, and monitor day-to-day operational systems (SOPs) and processes Support and provide visibility into the goals, progress, and obstacles of key initiatives Plan, monitor, and analyse key metrics for day-to-day operations to ensure efficient and timely completion of tasks via Google Calendar, Documents and functionalities of Google Implement process improvements to maximise output and minimise costs Adhere to HumanKind's policies and standards, and ensure laws and regulations are being followed Development, and editing, of service offerings, in particular health, wellness and mindfulness programs Development of new business proposals Writing of reports and other documents for prospects and clients Booking appointments, meetings and maintaining communication with clients Working with insurance providers and clients to complete benefits quotes, implementations, and renewals Benefits Administration on a daily basis - Act as a first point of contact for client and employee benefits inquiries; triage and resolve issues promptly; Support administration of group health, dental, and savings plans; Coordinate benefits enrollments, changes, terminations, and renewals; Liaise with insurers and third-party providers (including GroupQuest); Prepare monthly billing summaries and maintain accurate records; Ensure confidentiality and appropriate handling of personal information Administration of health, wellness and mindfulness programs (surveys and scheduling) Ongoing client relations - troubleshooting, networking, plan changes, blog writing, development and distribution of client communications Client database updating and maintenance Creating prospect lists of potential clients, assistance in prospecting and new business calls Some bookkeeping (tracking invoices and payments - incoming and outgoing) Other general administrative support as required Maintaining and suggesting Social Media initiatives

Required Skills

Excellent interpersonal skills, and verbal communication ability Fast and skilled at formatting documents - GoogleDocs Table of Contents, Slides, Posters, using logos, etc. Highly developed writing and editing skills Experience with GSuite - GoogleDocs, Sheets, Presentations, Forms (for surveys) Social Media and other software experience Administrative or client services background Knowledge of social media, web marketing and web development Customer service / client care experience Experience in business development, sales and cold calls Some knowledge of accounting / finance Sales knowledge an asset Human resources experience and basic understanding of laws and regulations

Good to have but not required

Knowledge of both group and individual lines of benefit - AN ASSET BUT NOT REQUIRED Sales and marketing experience

Performance Standards

Timely and effective development of proposals and service offerings Well-presented, personable, approachable Independent and self-directed worker Organized and detail oriented Ready and willing to lead and direct team meetings, client calls Ability to think rationally to implement changes, new initiatives and HR issues with current HR clients Support the team with integrity and establish and support the maintenance of a trusting, inclusive, and productive environment

Profile for this role:

Self starter who takes ownership of work Thrives in a fast-paced client-facing environment, is exceptionally strong with organization, documentation, and communication, and brings a high sense of urgency and accountability.

Work Arrangement & Growth

Full-time, permanent role with flexible and remote-friendly work arrangements.

Company Profile

HumanKind HR Solutions Inc. is a rapidly growing HR company based in Halifax focused on providing Dedicated Fractional HR services to the non-profit, startup/technology and hospitality sectors. We are nimble and creative while also grounded in core HR and Benefits expertise. Our mission is to Support the Health, Wellness and Mindfulness of Individuals and Organizations. We work with small to medium sized businesses and non-profit organizations, offering team-based, dedicated HR support, project and HR on-call services.

HumanKind HR Solutions offers the following services:

Dedicated HR - supporting clients with Dedicated HR on a monthly retained basis. We create an HR Department. HR Projects - advising on a range of HR issues including HR audits and assessments, employee handbooks, recruitment and selection, training and development, performance management, occupational health and safety, employment standards, records management, exit management. Group Benefits - as a licensed Benefit Advisor in Nova Scotia, Ontario and Alberta - advising organizations on group health benefits and group savings plans Wellness - providing wellness programs to organizations Mindfulness - we deliver mindfulness programs to individuals and organizations, including core content from the Search Inside Yourself Leadership Institute
Job Type: Full-time

Pay: From $48,000.00 per year

Application question(s):

This role may be eligible for a government wage-subsidy program. As part of that process, candidates may be asked to confirm whether they graduated from a Canadian post-secondary institution within the last 12 months.
For funding eligibility purposes only:
Have you graduated from a Canadian post-secondary institution in the last 12 months?

Work Location: Hybrid remote in Halifax, NS B3L 1R7