Job Description

About Us

We are one of the fastest-growing polyurethane manufacturing companies in Canada. We are looking for an energetic, results-driven

Operations & Inside Sales Administrator

to join our expanding team. This is a hybrid role for a versatile professional who loves blending operational precision with customer engagement. If you thrive in a fast-paced environment and want to drive business growth while keeping our operations running smoothly, we want to hear from you!

The Role

You will serve as the central hub of our business, managing day-to-day office operations while actively supporting our sales goals. You will handle inside sales inquiries, build relationships with current clients, and ensure our logistics and administrative back-end support these sales seamlessly.

Key Responsibilities

1. Inside Sales & Customer Relations

First Point of Contact:

Act as the primary liaison for incoming sales calls and emails; qualify leads and direct them to the appropriate technical or outside sales staff.

Account Management:

Build and maintain strong relationships with existing customers; proactively check in on satisfaction and identify opportunities to upsell or cross-sell products.

Order Management:

Create and process quotes and invoices with high accuracy; ensure pricing and product availability are communicated clearly to customers.

CRM Management:

Compile and maintain customer records, sales data, and statistical reports to support the General Manager and Sales Team.

Issue Resolution:

Handle customer complaints or shipping issues with professionalism and urgency, liaising with the warehouse to resolve problems quickly.

2. Operations & Logistics

Logistics Coordination:

Verify purchase orders, create packing slips, and coordinate material pick-ups/deliveries with the Warehouse Team (morning and afternoon shifts) to ensure timely shipping.

Inventory Support:

Assist in tracking inventory levels to ensure product availability for sales orders.

Office Administration:

Receive visitors, determine priority status, and manage general office inquiries.

Collaboration:

Work closely with other Operations Team members, along with the Warehouse, Technical Support, and Sales Teams to ensure workflow efficiency.

3. Marketing & General Support

Marketing Support:

Assist in preparing marketing materials and strategies; plan advertising and promotional campaigns to generate leads.

Social Media:

Create and manage social media content to boost brand visibility.

Other Duties:

Assist with special projects and other duties as assigned by management.

Qualifications

Education:

Bachelor's Degree required (Business Administration, Commerce, or related field preferred).

Experience:

Minimum 3-5 years of experience in Administrative or Operations roles. Minimum 2 years of experience in Inside Sales, Customer Service, or Account Management.

Language Skills:

Excellent verbal and written communication skills in English are mandatory; French is a strong asset.

Technical Skills:

Proficiency in MS Office Suite (Excel, Word, PowerPoint) is required; familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus.

Soft Skills:

Strong problem-solving ability and resourcefulness. Exceptional time management and organizational skills. High attention to detail, specifically regarding invoicing and order entry. Flexibility to adapt to a rapidly growing and changing environment.
Interested candidates are invited to submit their resume and cover letter detailing their relevant experience. If selected, it is strongly recommended to study about our company before you come in for the interview.

Job Type: Full-time

Pay: $48,000.00-$55,000.00 per year

Benefits:

Casual dress Company events Extended health care Life insurance On-site parking Paid time off Vision care
Ability to commute/relocate:

Toronto, ON: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (required)
Experience:

Administrative: 3 years (required) Customer service: 2 years (required)
Language:

English (required) Mandarin (preferred)
Work Location: In person