Job Description

OverviewWhen you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies, as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.ResponsibilitiesAs a Building Operator with Hines, you will be responsible for operating and maintaining all building equipment and systems in a manner ensuring all Hines quality standards, local and regional codes and industry best practices are upheld. Ensure that the tenants have a safe and comfortable work environment associated with an A class building. Responsibilities include, but are not limited to:

• Respond to tenant service requests (such as heating/cooling calls), general maintenance calls and emergencies in a timely and professional manner and ensure follow up with tenant upon service completion.
• Perform daily rounds and log readings.
• Review and complete daily entries into engineer's log.
• Complete preventive/demand maintenance tasks on HVAC, plumbing, mechanical and life safety systems, and enter data and findings into the site work order tracking system.
• Analyze, modify and adjust operation of major building equipment using BMCS as conditions require.
• Ensure maximum energy efficiency of operating equipment by inspecting/operating/maintaining and repairing mechanical/electrical systems and equipment (including but not limited to boilers, chillers, fair handling systems, pumps, life safety systems, etc).
• Perform minor repairs: replace washers/faucets; clear sinks, toilets and drains; clear grease traps/sumps; re-pack valves; replace pumps/motors; reset breakers, etc.
• Perform general maintenance including filter changes of air handling equipment
• Complete general mechanical and facility maintenance duties.
• Demonstrate proficiency in the proper use of basic hand tools (e.g., socket sets, wrenches, pliers, screwdrivers, saws and hammers, etc.).
• Understand correct usage of power tools (pneumatic, electric or engine drive), drills, saws, grinders, and impact wrenches, etc.
• Demonstrate proficiency in the correct usage of all personal safety equipment.
• Troubleshoot and repair building automation system. Bring any conditions requiring technical support to the attention of the supervisor.
• Ensure that mechanical rooms and all other work areas are kept in a safe, clean and organized state.
• Monitor work of contractors/external service providers to ensure adherence to company/industry standards as directed by the supervisor.
• Participate in review of operating policies/procedures as required.
• Conduct chemical treatment testing on hydronic systems in accordance with Hines Standards, analyze water treatment reports and work with vendor to address any deviations from normal ranges.
• Work in compliance with Occupational Health and Safety Act and other applicable codes.
• Escalate unusual events/occurrences to supervisor.
• Conduct scheduled testing including but not limited to fire pumps and generators.
• Support the appearance and safety of the property.
• Perform general building maintenance/repairs (e.g., lighting, door repairs. etc.).
• Assist other classifications/trades as required.
• Comply with Hines and OH&S safety programs, promote and contribute to a safety culture.

QualificationsMinimum Requirements include:

• High School graduation diploma.
• Five or more years in the operation and maintenance of facilities, preferably within an A class office setting.
• Minimum 5th class Building Operator in good standing with ABSA.
• Trades experience (HVAC/Electrical/Plumbing) are an asset, but not a requirement.
• Utilize standard testing/measuring tools to service/monitor basic building systems.
• Knowledge of pneumatic control systems are an asset, but not a requirement.
• Apply standard operating practices/established processes to perform duties.
• Make basic decisions within established procedures/practices.
• Provide input to operational decisions by identifying tenant/client/facility needs.
• Read and use all types of testing equipment, analog digital multi-meters, pressure and temperature indicating and recording devices, air flow measuring devices, and leak detection devices.
• Complete mandatory Hines training programs (annually).
• Create/implement personal development plan (MPACT) to identify skills required to move to next level.
• Good oral and written communication skills.
• Ability to perform duties with a customer service mindset.
• Ability to work collaboratively within a team environment to achieve the objectives of the site and maintain a high level of customer satisfaction.
• Demonstrate proficiency in mathematical computations related to building operations for problem solving building comfort and operation issues.
• Working in a variety of environments including but not limited to: Mechanical rooms, pump rooms, within tenanted office space, in parkade areas and other common areas of the building.
• Shift rotation, some overtime required.
• Participation in the on-call rotation, once familiar with the site
• Work requires utilizing tools/repairing systems that could cause physical injury if not handled/ operated following safety practices/procedures.
• Exposure to elements - majority of work indoors; some exposure to outdoor environment, some exposure to hot or cold conditions.
• Lifting requirements - maximum 50 lbs.
• Repetitive physical effort - majority of work is non-repetitive.
• Elevated working conditions - use of ladders; scissor lift (training required), etc.
• Required to carry a mobile device.

ClosingAt Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billionxc2xb9 of assets across such property types as living, office, retail, mixed-use, logistics and life science projects all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. xc2xb9Includes both the global Hines organization and RIA AUM as of December 31, 2023.We are an equal opportunity employer and support workforce diversity.No calls or emails from third parties at this time please.

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