Job Description

Who is Make Space?

Make Space (www.makespace.ca) is a Canadian-owned and operated company with an exciting track record showing exponential growth! We're a dedicated team of storage solutions professionals, proudly operating over 55 locations from British Columbia to Quebec. Our focus is on expanding our operations and real estate portfolio by welcoming established storage facilities, enhancing our current locations, and creating new ones to serve our customers better. As we add new locations to our portfolio, our operations team works diligently to manage these sites, continually seeking innovative ways to add value and provide excellent customer service.

We care about our team, offering great benefits, paid time off, fun team events, and competitive salaries. We believe that success naturally follows when we have fun and work hard!

Who we are looking for:

We are seeking a highly organized and proactive Operations Coordinator to join our team in Woodbridge, Ontario. This role plays a key part in supporting the day-to-day operations of the business and acts as a vital link between front-line staff and department leaders. The Operations Coordinator is responsible for managing system access and reporting, monitoring operational performance, coordinating insurance claims, and facilitating communication between the head office and site teams.

In addition, this role supports interdepartmental projects and drives continuous improvement initiatives to enhance consistency, compliance, and service quality across all locations. The ideal candidate will bring strong administrative, organizational, and project management skills, with a solid understanding of operational workflows. They will ensure that departments operate efficiently, employees are supported, and company objectives are achieved through effective systems and streamlined processes.

Responsibilities:

Administrative & Coordination

Serve as a central point of contact for operations inquiries, ensuring timely follow-up and alignment with priorities. Coordinate interdepartmental projects, track deliverables, and monitor timelines to ensure successful execution. Maintain and update operational documentation, including Standard Operating Procedures (SOPs), process maps, and reports. Support internal communication between operations, customer service, and site leadership teams.

Systems & Data Administration

Manage and maintain user access within customer and inventory systems (e.g., SiteLink). Provide guidance and troubleshooting assistance to site managers using operational systems. Run and analyze operational reports to identify inconsistencies, risks, and improvement opportunities. Track and follow up on insurance claims for all locations, ensuring documentation and resolution progress are up to date. Support Help Desk inquiries and ensure issues are escalated and resolved efficiently.

Reporting & Analysis

Monitor company pricing structures and conduct regular competitor price analysis to support market competitiveness. Prepare and maintain recurring operational reports for leadership, including KPIs, compliance metrics, and follow-up actions. Audit system data for accuracy and ensure consistent application of procedures across locations.

Continuous Improvement

Collaborate with department managers to identify operational gaps and recommend process enhancements. Utilize available tools and resources to drive efficiency, accuracy, and service consistency. Support the roll-out of new systems, procedures, and process improvements across departments.

Qualifications:

3+ years of experience in operations coordination, administration, or project support - preferably in a multi-site environment. Strong proficiency with systems such as SiteLink, CRM or ERP software, and Microsoft 365 (Excel, Teams, SharePoint). Post-secondary education in Business, Operations, or a related field an asset(or equivalent work experience). Strong organizational and multitasking skills with attention to detail. Proficient in Microsoft Office (Excel, Word, PowerPoint); comfortable learning new systems. Excellent communication and interpersonal skills to work effectively across teams. Proactive, adaptable, and able to thrive in a fast-paced, growing company. Strong attention to detail and accuracy. Great team player who can work independently. Must be proficient in verbal and written English. Bilingual French/English - considered an asset. High level of integrity, confidentiality, and accountability. Strong work ethic and positive team attitude.
Job Type: Full-time

Pay: $50,000.00-$57,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off
Application question(s):

Our business is growing rapidly, and priorities can shift quickly. How do you handle change and unexpected challenges?
Experience:

Customer service: 2 years (preferred) Microsoft Office: 3 years (preferred) Operations coordination: 3 years (required)
Work Location: Hybrid remote in Woodbridge, ON L4H 1X9