Competition # : 39381
Department: Labour, Skills and Immigration
Location: HALIFAX
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: \xe2\x80\x8b6/30/2023\xe2\x80\x8b (Applications are accepted until 11:59 PM Atlantic Time)
About Us
The Department of Labour, Skills and Immigration works to provide fairness, safety and prosperity for all Nova Scotians by helping them live, learn and work to their highest potential. We have a staff of more than 500 employees working from offices throughout Nova Scotia. Together we are responsible for workplace safety, fire safety, pensions, apprenticeship, adult education, and many other facets of everyday life.
About Our Opportunity
The Nova Scotia Apprenticeship Agency, along with other Atlantic Provinces, will be implementing a new Apprentice Management System (AMS). This system will automate a lot of current, manual business processes and thereby change the way that the Agency interacts with its current clients (Employers, Apprentices & Trade Persons).
The Agency\'s vision is to elevate and provide value-added services to its clients through AMS. Therefore, the Agency is keen to support the success of AMS by ensuring that user adoption is high, user support is immediate and there is a mechanism for user feedback on functionality and usability of AMS.
The overall purpose of this position is to provide leadership to four (4) jurisdictions (Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland) Apprenticeship Authorities, the user community and with the Supplier of the Application.
Primary Accountabilities
You will act as a single point of contact for the four (4) jurisdictional leads of the Apprentice Management System, the user community for the jurisdictions through a tier 2 help desk and be required to develop systems and processes to triage the issues with the Supplier on a regular basis and manage ongoing and required releases / updates to the system.
You will be responsible for the following key responsibilities:
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