Job Description

About Welcome Home Construction

At Welcome Home Construction, we specialize in creating beautiful, functional spaces for our clients -- from small renovations to large custom builds. We pride ourselves on transparency, quality workmanship, and treating every project like it's our own home.

We're a growing team looking for a reliable, detail-oriented

Operations & Client Support Associate

to join us and help keep our projects -- and our client relationships -- running smoothly.

About the Role

This is a hybrid position that blends

customer service, light sales, admin support, and project coordination

. You'll be the friendly first point of contact for new leads, help organize client "wishlists," assist with contracts and change orders, and even head to job sites to snap photos or gather footage for marketing. You'll also help coordinate our Airbnb rentals and ensure daily operations are organized and on track.

What You'll Do

Be the first point of contact for potential and current clients (phone, email, social) Take initial inquiries, gather project info, and help clients build their wishlist Enter client info into our CRM and support the sales handoff process Draft and help manage

contracts and change orders

Maintain and coordinate

Airbnb schedules

, including cleaner communication Capture

raw photo/video footage

at job sites for marketing use Support coordination of small projects (< $300K) and assist on larger ones Keep our systems organized (Google Drive, CRM, schedules) Support team leads with various day-to-day tasks
What We're Looking For

You're friendly, confident, and enjoy helping people Highly organized, dependable, and detail-focused Strong written and verbal communication skills Ability to multitask in a fast-paced environment Comfortable visiting job sites and interacting with trades and clients Experience in admin, sales coordination, or customer service preferred Bonus: Familiar with construction, contracts, or Airbnb/hospitality Bonus: Comfortable capturing phone video/photo content
Compensation & Perks

$50,000 - $58,000/year

, depending on experience Performance bonuses available Opportunities for growth into sales, project coordination, or marketing Supportive team culture that values initiative and transparency Work directly with company leadership and have a real impact
How to Apply

Please apply directly through Indeed with your

resume

and a

short cover letter

outlining why you think you'd be a great fit for Welcome Home Construction.

We're looking to fill this role soon and will begin interviews on a rolling basis.

Job Types: Full-time, Permanent

Pay: $50,000.00-$58,000.00 per year

Additional pay:

Bonus pay Commission pay
Benefits:

Casual dress Company car Company events Employee assistance program Extended health care Flexible schedule Mileage reimbursement On-site parking
Flexible language requirement:

French not required
Schedule:

Evening shift Monday to Friday On call Overtime Weekends as needed
Education:

Secondary School (required)
Experience:

Customer Service or Construction: 1 year (preferred)
Location:

Kitchener, ON N2G 2P3 (preferred)
Work Location: Hybrid remote in Kitchener, ON N2G 2P3

Expected start date: 2025-07-07