Job Description

Operations Centre Operator - Overnight Shifts

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SW2 Switchboard Operator 2


Regular/full-time


Department of Transportation and Infrastructure


Highway Regional Operations/Preservation, Technical Services and Operations


Winnipeg MB


Advertisement Number: 44714


Salary(s): SW2 $38,866.00 - $45,410.00 per year


Closing Date: November 30, 2025


The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).


Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people and persons with disabilities.


An eligibility list may be created for similar positions and will remain in effect for 12 months.


This position's shifts are overnight, (Monday - Friday, 12:00am - 8:00am)


The department of Transportation and Infrastructure is seeking a highly motivated individual to work as an Operations Centre Operator within the Technical Services and Operations Division.


Duties:


Reporting to the Operations Center's Manager, the incumbent is responsible for the coordination between Manitoba Transportation and Infrastructure staff and RCMP to deliver and maintain the Department's 511 Road and Traveller program for the motoring public. The incumbent is responsible for being the first point of contact with the Motor Carrier Division's Enforcement Program officers while they are on duty and during their traffic stops. Co-ordinates and directs calls and requests from RCMP and Emergency Measures Organization (EMO) to appropriate staff and provides road condition reports to radio stations when requested.


Qualifications:


Essential:


Customer Service experience. Experience with Microsoft Office (Word, Excel and Outlook). Ability to solve problems and make decisions independently. Excellent English written communication skills to accurately record incoming information. Excellent English verbal communication skills. Organizational skills, including the ability to set priorities and meet deadlines. Experience performing data entry. Ability to read and interpret maps and use GPS software.



Desired:
Experience using two-way fleet net radio systems.

Conditions of Employment:


Must be legally entitled to work in Canada Must be able to work alone Must be able to work overnight shifts, including weekends and statutory holidays
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Apply to:

Advertisement # 44714
Talent Acquisition
Human Resource Services
600-259 Portage Avenue
Winnipeg, MB , R3B 2A9
Phone: 204-945-7518
Fax: 204-945-0601
Email: govjobs@gov.mb.ca

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE

ADVERTISEMENT NUMBER

AND

POSITION TITLE

IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resume and/or application must clearly indicate how you meet the qualifications.


Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.


We thank all who apply and advise that only those selected for further consideration will be contacted.


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