Job Description

Job Overview

We are seeking an

operations assistant

to join our team. In this role, you will support daily operations, assist with online research and compliance tasks, manage social media activities, and help maintain excellent customer relationships. The right candidate will be highly organized, adaptable, and comfortable using AI tools and digital platforms to enhance productivity. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment while working closely with company leadership.

Key Responsibilities

Use AI tools and online research to gather accurate, up-to-date information on assigned topics. Assist with managing the company's social media presence, including monitoring engagement and supporting content planning. Provide customer support through email, phone, and online platforms by addressing inquiries and resolving issues promptly and professionally. Monitor customer reviews and follow up with customers to ensure satisfaction. Proofread and review documents to ensure accuracy, professionalism, and clarity before distribution. Collaborate with team members to streamline workflows and improve operational efficiency. Help track deadlines, organize tasks, and maintain clear communication with leadership.
Skills & Qualifications

Basic communication skills

--polite and professional in both writing and phone conversations.

Proficiency with AI tools

(such as ChatGPT or similar) to improve research, writing, and task management.

Basic computer knowledge

--comfortable using standard software applications (Canva or Photoshop).

Customer service skills

with strong phone etiquette and the ability to de-escalate and resolve concerns.

Organizational skills

to manage multiple tasks while maintaining accuracy and attention to detail.

Team player

with the ability to work collaboratively, while also being self-motivated and able to work independently.
Job Type: Full-time

Pay: $17.85-$23.00 per hour

Expected hours: 48 per week

Language:

English (preferred)
Work Location: In person