Job Description

Join Our Team: Operations and Client Experience Lead

Location:

St. Albert Showroom

Employment Type:

Part-Time (15-20 hours/week, primarily weekdays with occasional Saturdays)

Company:

Gotcha Covered Edmonton & St. Albert

About Us

At Gotcha Covered Edmonton & St. Albert, we specialize in delivering luxurious, personalized window treatment solutions. Our St. Albert showroom is a hub of creativity, comfort, and community connection. We pride ourselves on offering white-glove service and a welcoming environment that reflects our commitment to excellence.

The Opportunity

We're seeking a dynamic

Operations and Client Experience Lead

to be the heart of our showroom operations. This role is perfect for someone who thrives in a client-facing environment, loves organizing and coordinating, and is passionate about delivering exceptional service.

What You'll Do

Be the welcoming face and voice of our showroom, embodying our luxury brand values.

Manage client communications--calls, emails, and appointment scheduling.

Coordinate calendars, bookings, and installation timelines for a seamless client journey.

Handle invoicing, document prep, and internal admin processes with precision.

Maintain operational efficiency through filing systems and office logistics.

Support showroom events and community engagement initiatives.

Collaborate with leadership to enhance service standards and contribute to business growth.

What You Bring

3+ years of experience in operations, administration, or retail/service management.

Strong organizational and time-management skills.

Excellent verbal and written communication.

Proactive problem-solving and multitasking abilities.

Professional demeanor and a client-first mindset.

Ability to build positive relationships with clients and team members.

Legally eligible to work in Canada.

Why Join Us

At Gotcha Covered, we're more than just a showroom--we're a close-knit team driven by shared values:

Integrity

,

Family First

,

Teamwork

,

Solution-Oriented thinking

, and

White Glove Customer Service

. We believe in creating a workplace where people feel supported, empowered, and proud of the service they deliver. As part of our team, you'll enjoy three weeks of vacation annually, along with paid leave during our Christmas and New Year shutdown. You'll be joining a small but dynamic team that's passionate about growth, collaboration, and making a meaningful impact in our community.

Job Type: Part-time

Pay: $22.00-$26.00 per hour

Expected hours: 15 - 20 per week

Benefits:

Company events Flexible schedule Paid time off Store discount
Work Location: In person