Job Description

Competition # : 43188Department: Service Nova ScotiaLocation: HALIFAXType of Employment: PermanentUnion Status: NSGEU - NSPGClosing Date: \xe2\x80\x8b19-Jun-24 \xe2\x80\x8b (Applications are accepted until 11:59 PM Atlantic Time)About UsAt Service Nova Scotia, we impact every citizen, business, and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia\'s vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.About Our OpportunityReporting to the Director of Performance Excellence this position is responsible for the management, maintenance, and system enhancements related to numerous corporate IT systems utilized by all of Government. These systems include, but are not limited to: AMANDA, SAP - HR/Payroll, Finance, Controlling, Project Systems, Investment Management, and Funds Management modules as well as Project Systems and Information Management, systems peripheral to SAP like Winshuttle and the SAP portal; Salary Analysis System; IBM Content Navigator, SharePoint sites, etc.This role involves creating user guides and training materials for various applications. These resources are used to offer user support, training, advice, and guidance. The person in this position serves as a Subject Matter Expert and actively participates in corporate IT projects that impact the systems managed by the Financial Services Division. Additionally, they are responsible for thorough system testing of critical enhancements and support packs, benefiting users across the Financial Services Division and all Government Departments, as well as system owners and support groups both within and outside of government.Primary AccountabilitiesResponsibilities include:

• Evaluate existing processes with an eye to innovate and improve service delivery for clients and teams.
• Identifying business technology requirements to meet the ongoing efficient and effective performance targets of the division.
• Developing and recommending policies and practices in support of sound and effective financial and administrative management.
• Prepare documentation and conduct training for new services, as well as updates to existing services due to legislative, regulatory, policy changes, or client feedback.
• Coordinate technical teams identified in the solution, coordinate user acceptance testing.
• Develop clear and concise communications to all impacted client partners.
• Design quality assurance processes to support teams in attaining accurate program deliverables.
• Develop and deliver reporting to Leadership teams to assist in workload management and to measure benchmarks with actual daily performance targets.
• Evaluate service delivery metrics (including technical, financial, operational, etc.) and provide accurate information in a timely manner to support leadership teams and Program Owners in decision making.
• Work with various internal and external technology teams to support system design and implement solutions.

Qualifications and ExperienceThis position requires a bachelor\'s degree plus five (5) years related experience or an equivalent combination of training and experience. You can think analytically, conceptually, and innovate while developing practical solutions for service delivery. The successful applicant will have proficient written, verbal and listening skills and demonstrate sound judgment in assessing options and impacts to provide solid advice to management. You should be self-motivated with ability to work independently as well as in teams, possessing a high degree of initiative, objectivity, and ability to manage multiple initiatives while prioritizing to ensure they are completed on schedule and within budget objectives. You should have extensive knowledge of the policies and processing systems utilized within the Collection Services team.The following will be considered assets:

• Experience within the Payroll Services, Collections or Operational Accounting groups of the Financial Services Division of SNS
• Experience with SAP Project Systems, SAS or budgeting and forecasting in SAP

Incumbents should identify specific information technology, and other skills in their cover letter.We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.EquivalencyApplicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.BenefitsBased on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here:What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules

Pay Grade: PR 13Salary Range: $2,556.10 - $3,107.16 Bi-WeeklyEmployment Equity Statement:Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Government of Nova Scotia