Job Description

Job Title: Operations Analyst
Job ID: 58077
Location: Calgary, Alberta

Overview:
Our client in Winnipeg, MB is looking for an Operations Analyst resource for a 5-month contract to start, reference 145-0923. The position is onsite so candidates must be based in the Winnipeg area or willing to relocate for the duration of the contract.

What you will be doing:

Responsible for providing technical and non-technical operational support to end users

Using prescribed Information Technology Infrastructure Library (ITIL) process methods, this position leads in providing operational support and user management, and provides support defined by all lower level Tier positions

Recover services/systems in a timely manner, and document all actions in the support database.

Escalate incidents for Tier III support promptly to appropriate ITS staff, based on impact, urgency and prescribed priorities and resolution times.

Assist with communication of site failures and outages. Monitor systems/services for errors, capacity issues and potential failures.

Research technical and non-technical problems and resolve in a timely manner

Create and modify procedures as required.

Install hardware, operating system, and application software.

Coordinate all voice and data cabling as required.

Install, configure, patch and troubleshoot desktops and peripherals including printers, scanners, POS equipment, and etc.

Lead in providing operations support and user management.

Provide Tier 1 support when required.

Perform Start of Day and End of Day procedures on all revenue-generating systems.

Take a lead role in the ongoing evolution of support procedures in collaboration with the other IT support groups. Escalate all problems to appropriate ITS staff.

Modify and delete accounts for all assigned systems.

Manage new administration accounts for all assigned systems.

Conduct ERP administration including batch job scheduling, application security, and object promotion.

Encourage a climate that supports diversity.

What you must have:

Availability to be on-sight during all shifts

Requires flexibility working various shifts to accommodate a 7-day/24-hour operation

Role is required to be on-sight during all shifts (this is not a \xe2\x80\x98work-from-home\xe2\x80\x99 engagement) Flexibility in working a variety of shifts within a 7 day / 24 hour operation

Have and maintain a valid Manitoba Class 5 Drivers License and access to a vehicle

Familiar with the Information Technology Infrastructure Library (ITIL) process methods

Completion of a recognized degree or diploma program in an IT related discipline, or an equivalent combination of education, certification and experience

Coursework and/or industry certifications are an asset eg: A+, Network+, Linux+, RHCE, MCTS, MCITP, CCNA, OCA

Have and maintain a valid Manitoba Class 5 Drivers license.

Completion of an HDI Support Centre Analyst certificate is an asset.

All applicants must clear a background check. A Canadian based federal security clearance is considered an asset

Must have Windows based computer with standard Windows 10 applications

Must possess own communications device

For information about TEEMA Solutions Group and to consider other career opportunities, please visit our website at

TEEMA