Job Description

This is currently a hybrid work schedule job assignment, twice a month in office.
Work schedule hours are from 8:00 a.m. to 4:00 p.m. or 9:00 a.m. to 5:00 p.m. est.
Please provide your candidate availability to interview at the top part of the summary portion of their resume.
Key Focus:

• Account opening documentation processing would be the main function. Making updates on address, name changes, Know your client information. Applying restrictions on accounts. Majority of this role is data entry, reviewing documentation received.
• The Operations Administrator 1 is responsible for research and administration of routine and complex financial and non-financial transactions using all applicable systems for Securities clients and/or Advisors while providing superior quality, meeting all published service levels, within a client centric service model.

• Process routine daily transactions such as processing account opening requests received electronically or by way of paperwork; ensuring daily service levels are met with internal and external partners;
• Follow-up on issues as necessary or as directed; investigate into special complex transactions or other tasks as assigned, to a successful conclusion
• Address account opening related issues as it relates to any internal process related to the new or updated account. Reporting into Team Leader, Supervisor or Manager on any escalated inquiries that are brought forward for resolution;
• Performing quality control or communicating on complex administrative cases with the Advisor or Assistant directly as needed
• Using Dataphile tracking, or any other tracking tools, maintaining and reporting progress updates regularly to the team;
• Maintains accurate records of transactions in order to interact effectively with clients;
• Identifies and solves most basic and complex problems based on an understanding of the customer\'s needs, using investigation and established processes, procedures or guidelines;
• Responsible for recognizing the need to redirect more complex problems or escalate potential patterns to senior team members;
• Participates in special projects/assignments; perform other duties as required.

• Minimum of 2 years experience in the mutual fund financial services or investment industry, or at least 2 years experience in a dealer back office;
• Required to complete any and all Anti Money Laundering, Complaint Management and PIPEDA courses delivered
• Ability to identify patterns or connections and problem solving;
• Superior attention to detail and accuracy;
• Experience in Dataphile is an asset;
• Demonstrated proficiency in MS Office (Word, Excel) skills;
• Successful completion of IFIC Operations Course is an asset.
• CSC/CPH/IFIC Sales or IFIC Operations preferred

• Effective organizational, prioritization, and time management skills;
• Excellent interpersonal skills an ability to communicate effectively with all levels of staff;
• Ability to work in a fast paced team based environment.
• Action oriented

LanceSoft