Job Description

Operations Admin Support

We are looking for an Operations Admin Support to join our team. Custom Helicopters Ltd. provides helicopter support to clients for various applications, while providing high-quality services with a commitment to safety, quality, and value.

Reporting into the Manager of Operations, the Operations Admin Support position is accountable for facilitating and maintaining revenue-related administrative functions and data processes for Flight Operations.

Responsibilities:

Support Flight operations with a dynamic environment. Conduct daily audits of flight reports, flight tracking reports, dispatch logs, ledgers, project sheets, material packages, and related data for accuracy, and follow-up on errors or omissions. Efficiently organize, store and analyze data with attention to security and confidentiality. Ensure adequacy, accuracy and legitimacy of data. Review data, from both internal and external databases, for inconsistencies or anomalies. Ensure data is collected, input, verified, stored, managed and analyzed correctly, billing resolution, and other fleet tracking and movement tasks. Complete daily reconciliation of vouchers and warrants, including identifying discrepancies and maintaining a log of outstanding items. Coordinate follow-ups with ISC and participate in daily update meetings with the Manager of Operations and Revenue Analyst. Ensure that information flows timely and securely to and from the organization, as well as within. Facilitate and develop inter-departmental process improvements that increase efficiency and provide input to assist in the establishment (or modification of) existing procedures, and/or business practices related to flight operations. Process payments on POS machine for ESS as required. Provide cross-functional support to other teams and/or departments. Daily Voucher and Warrant Matching from the entries in the Portal/Interface Identify discrepancies or issues with the matched vouchers Assist the revenue analyst as required with requesting missing vouchers/warrants Frequent meetings with Manger of Operations and Revenue Analyst for updates Other duties as assigned by Manager.

Qualifications:

Attention to Detail - Meticulous and accurate in reviewing data and identifying discrepancies. Problem Solving - Strong analytical skills to resolve revenue and billing issues. Collaboration - Effective in cross-functional teamwork, especially with Operations, Finance, and Commercial departments. Time Management & Prioritization - Capable of managing competing deadlines and multitasking efficiently. Technical Skills - Proficiency in spreadsheet tools (e.g., Microsoft Excel); familiarity with Cirro and other revenue software is an asset.
Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Company pension Dental care Disability insurance Employee assistance program Employee stock purchase plan Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person

Application deadline: 2025-09-19