Job Description

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Position Title: Operations Admin I

Job Summary

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer\'s first line of contact for a variety of issues.

Essential Functions

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone \xe2\x80\xa2 Reviews, researches and/or enters data in various systems to support respective functional area \xe2\x80\xa2 Compiles data and provides various regular and adhoc reports to management for review and determination \xe2\x80\xa2 Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues \xe2\x80\xa2 Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review \xe2\x80\xa2 Responsible for records management tasks such as maintenance, destruction and inventory In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions: \xe2\x80\xa2 Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer \xe2\x80\xa2 Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day \xe2\x80\xa2 Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy \xe2\x80\xa2 Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review \xe2\x80\xa2 Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions: \xe2\x80\xa2 Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager \xe2\x80\xa2 Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system \xe2\x80\xa2 Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues \xe2\x80\xa2 Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review \xe2\x80\xa2 Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution

Minimum Education

• High School Diploma or GED required

Minimum Experience

• Previous clerical or customer service experience preferred

Required Skills, Abilities and / or Licensure

• General business skills such as typing; data entry and review; and use of phone, copier, and fax \xe2\x80\xa2 Software skills, including use of Microsoft Office software and web-based applications \xe2\x80\xa2 Customer service skills necessary to effectively and professionally respond to requests \xe2\x80\xa2 Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Address: 26 Beclin Road

City: Mount Pearl
State: Newfoundland and Labrador
Zip Code: A1N 5B8
Domicile Location: FXG-CAN/CAN/Q6011/St Johns
Auto req ID: 406174BR
Position Type: Part time
Employee Type: Non-Exempt

Other Information

This is a 6 month contract position:

Tuesday - Saturday - 2pm - 7pm EEO Statement: FedEx Ground is an equal opportunity employer

Search Engine Description

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FedEx