Job Description

The Role:

This position will lead GM Canada\xe2\x80\x99s OnStar customer experience strategy and play a key role in defining frictionless customer journeys as we bring new products into the market. The role will develop a deep understanding of the needs of the customer and articulate and influence product, sales, and marketing teams to deliver on a strategy that fits our Canadian market. The role will be the voice of the Canadian customer and support regional integration and go to market discussions to drive customer loyalty, advocacy, and acquisition. In addition, the role will drive successful integration with multiple teams across vehicle brands, product and US counterparts to ensure the go to market strategy is consistent for Canada.

Key Job Elements:

• Define the customer experience strategy for Canada, identify gaps and collaborate closely with product, brand, field and communication channel teams (In both US and Canada) to recommend the best approach for the Canadian consumer
• Foster strong relationships with both Canadian and US teams to influence roadmaps and go to market plans, unifying the Canadian strategy with multiple stakeholders
• Define Canadian positioning with US Customer experience teams
• Identify, advocate and champion consumer experience to drive successful product launches, customer acquisition and loyalty
• Drive improvements in how OnStar Canada engages with its customers by leveraging Voice of Customer research and customer satisfaction feedback
• Engage with the Canadian product, sales, marketing, web experience and advertising teams and US customer experience teams in the design and delivery of bringing products to life with a Canadian regional lens
• Support OnStar\xe2\x80\x99s ingredient brand strategy and drive collaboration with vehicle brand teams and OnStar marketing and advertising teams to bring OnStar marketing launches to life
• Build strong relationships within GM Canada and US marketing, sales, product and customer experience teams to influence the Canadian customer experience.

Additional

Qualifications

• Post Secondary Education required - University degree preferred (Bachelor of Commerce / Business with major in Marketing an asset)
• 5-7 years of experience working in a customer experience, sales or marketing function

Competencies and Skills

• Drive for Results - Gets things done (High Capacity, High Quality Output, Quick Pace)
• Strong collaboration and relationship building skills with the ability to influence multiple stakeholders
• Superior oral and written communication skills
• Demonstrated strategic planning experience with the proficiency to articulate strategy in order to influence execution
• Ability to set and prioritize work amid competing demands
• Utilizing customer data to support decisions and make informed recommendations

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day \xe2\x80\x93 individually and collectively \xe2\x80\x93 to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statement

Accommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.

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