Job Description

About OnStar:

When you dream, do you dream about the future of connected vehicles? And in those dreams, do you see yourself unlocking the door to the future for Canadian consumers? If so, a host of exciting new connected vehicle services are about to transform our customer experience and you could lead the way.

At General Motors, the OnStar organization is developing the technologies that are providing our customers with industry leading connected vehicle experiences such as the vehicle mobile app which acts as a remote control for your vehicle allowing you to start your car, find its location in a parking garage, monitor your vehicle\xe2\x80\x99s health and offer tips to help improve your driving score. We combine advancements in wireless connectivity and the power of OnStar with new innovations in infotainment and digital experiences to engineer tomorrow\xe2\x80\x99s experiences both in and outside of our connected vehicles. Our vision is to empower our customers and our employees, keep it simple, earn trust and lead our industry into the future.

Role Overview:

Product Manager \xe2\x80\x93 OnStar Business Solutions (OBS) is responsible for leading product strategy and execution for Canada across 6 value streams including Subscription Management, Customer Acquisition, Fleet Management, Data Services, Safety & Security, and Global Innovation within Fleet and Business Solutions Line of Business. These products provide third-party partners and fleet and business customers with the tools to protect their assets and enhance operations by overseeing vehicle health, location, driver efficiency, energy usage, and more. This person must possess a strong technical proficiency to craft intricate solutions across value streams and drive clarity from ambiguity.

Moreover, the Product Manager will work cross-functionally with teams including IT/development, user experience, engineering, finance, purchasing, operations, sales and marketing throughout the products\xe2\x80\x99 lifecycle. They will be the primary voice for Canadian requirements on the Global product and program teams and be responsible for developing revenue producing relationships with innovative international and local partners. This role will report to the Head of Digital Product, OnStar Canada.

What You\'ll Do

Develop and execute business plans to localize and launch connected vehicle services, features and customer experiences in the Canadian market

Support solution development efforts that best address customer needs; taking into consideration the unique Canadian landscape including Quebec French customers\xe2\x80\x99 needs

Lead a portfolio of in-vehicle and digital connected service offerings on behalf of Canada from concept through development and go-to-market strategy and readiness for customers, dealers, and field teams

Collaborate with cross-functional stakeholders in the U.S. and Canada to address Canadian localization needs

Manage timelines to identify major deliverables and dependencies across functions and drive cross-functional alignment to deliver requirements on time and with quality

Establish and manage relationships with suppliers/merchant partners and develop Statement of Work (SOW)

Develop and recommend opportunities to drive continuous improvement of business performance

Work with GM Legal staff to identify and address Canadian specific legal and regulatory requirements; e.g. terms & conditions, privacy, data sharing, consumer protection laws, etc.

Collaborate with GM Legal Counsel to execute commercial agreements with existing or new partners to enable new and/or improved consumer experiences

Become subject matter expert for connected vehicle technology and services, including competitive landscape

Support development and review of global connected services content, assets and training material

Additional

Your Skills & Abilities

Bachelor\xe2\x80\x99s degree in Computer Science, Engineering or Business combined with business acumen/technical aptitude

Product and/or project management expertise especially on large, cross-functional strategic initiatives with proven ability to successfully launch a program on time, within budget and deliver expected business results

Understanding of connected technology and telematics, direct experience preferred

Relevant hands-on experience in product management

Experience with software product development and lifecycles, including agile methodologies

Genuine understanding and care for customer needs, coupled with a dedication to deeply explore the issues they encounter

Prior experience in incorporating Human-Centered Design Thinking approaches in product design

Ability to travel within Canada and the U.S.

What Will Give You A Competitive Edge

A passion for automotive and in-vehicle connected technology and great customer experiences

Strong communication skills, both oral and written with the ability to engage and inspire others

Demonstrated resilience with ability to lead, drive for results, problem solve and achieve objectives working with a diverse cross functional team

Ability to develop revenue producing relationships

Strong experience working in a multi-stakeholder environment and holding business team accountable for deliverables

Demonstrated ability to organize and manage multiple projects simultaneously

Experience working with connected vehicle technology, telematics, IoT, in-vehicle and mobile apps

Ability to work independently and in a fast-paced environment without extensive supervision

Fleet services/fleet management industry experience or knowledge

B2B/commercial business development experience a plus

Compensation and Benefits:

• GM\xe2\x80\x99s Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.
• GM\xe2\x80\x99s comprehensive compensation and benefits plan is carefully designed and thoroughly benchmarked against the companies that we compete for talent in the local market.

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.
• Healthcare, dental and vision benefits including health care spending account and wellness incentive.
• Life insurance plans to cover you and your family.
• Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values.
• Tuition Assistance and Employee Assistance Program.
• GM Vehicle Purchase Plan for you, your family and friends.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day \xe2\x80\x93 individually and collectively \xe2\x80\x93 to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statement

Accommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.

General Motors