Job Description

Navigate Complexities. Create Change. Together. This is our purpose at CUPS

.

Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly - we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Opportunity

We are looking for an

On-Site IT Support Specialist

to join our

IT Team

at CUPS.

The On-Site IT Support Specialist is responsible for providing hands-on technical support and maintenance of CUPS' IT systems, devices, and infrastructure. In this role, you will support daily technology operations, including troubleshooting hardware and software issues, assisting with device setup and management, and maintaining secure and reliable access to IT resources.

You'll work closely with the IT Manager and the external Managed Service Provider (MSP) to ensure smooth system operations, timely issue resolution, and consistent end-user support. This role also assists in implementing system upgrades, documenting IT procedures, and providing on-site technical assistance to CUPS staff. You will play a key role in maintaining the stability, security, and effectiveness of CUPS' technology environment.

Location:

Onsite, CUPS - 1001 10 Ave SW, Calgary

Reports To:

Manager, IT

Contract Type:

Permanent

Schedule:

Full-time, Mon to Fri,

37.5

hours per week

Starting Salary:

$56,942 - $59,760

Key Responsibilities

Assist in managing and maintaining Windows servers and workstations. Support user account creation and permission management in Active Directory. Perform regular updates and patches to ensure system stability and security. Monitor system performance and troubleshoot issues as needed. Provide technical support to end users, including troubleshooting of hardware, software, and network-related issues. Deploy, configure, and maintain workstations, printers, and other IT equipment. Maintain up-to-date documentation of system configurations, IT procedures, and user guides. Participate in IT initiatives such as system upgrades, migrations, and new technology implementations. Act as an internal subject matter expert on IT services, acting as point person for internal troubleshooting needs for all workers and increasing IT tool proficiency within the organization. Create and maintain strong relationships with CUPS leaders and departments, providing efficient and effective IT support across the organization. Support productive organizational relationships with CUPS' nominated MSP.

Employment Requirements:

Post-secondary education in Information Technology, Computer Science, or a related field. 3-5 years of experience providing IT support in a professional environment. Successful candidates must complete a Police Information Check

What You Bring:

Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft 365, or similar) are considered an asset. Proficiency in managing and troubleshooting Windows operating systems desktops and servers. Experience with Microsoft 365 Exchange, SharePoint, Teams, and Intune administration. Understanding of Active Directory user and group management, permissions, and policies. Basic knowledge of network configuration, IP addressing, and troubleshooting. Familiarity with PowerShell for scripting automation and system administration tasks. Understanding of IT security fundamentals and best practices. Experience with software application installation, deployment, setup and configuration. Strong ability to diagnose and resolve hardware and software issues.

Work Conditions

Extended periods of sitting required. Prolonged use of screens. Onsite position at CUPS. Potential exposure to stressful events.

Ready to Join Us?

Submit your resume and cover letter, including your salary expectations.

We thank all applicants for their interest; only those selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $56,942.00-$59,760.00 per year

Benefits:

Casual dress Employee assistance program Extended health care RRSP match
Application question(s):

Describe your experience in providing on-site IT support across a range of tasks and activities Tell us about your relevant post-secondary education and/or training What prompted you to apply to CUPS? Have you submitted the required cover letter? Please indicate your salary expectations.
Experience:

IT support: 3 years (required)
Work Location: In person

Application deadline: 2025-11-09