Online Sales Coordinator

Brampton, ON, CA, Canada

Job Description

The Online Sales Coordinator is responsible for supporting the growth of the company's digital sales channel by assisting customers with onboarding, online ordering, and account engagement. This role ensures a seamless customer experience by providing guidance, addressing inquiries, and promoting the benefits of digital ordering. The Online Sales Coordinator collaborates across internal teams to drive adoption, customer satisfaction, and repeat sales, while maintaining accurate records and continuously developing product and digital expertise.

Key Responsibilities



Customer Engagement & Account Support

Engage with active, dormant, and prospective accounts to promote online purchasing.

Assist customers with onboarding to the online ordering system, including account setup and navigation.

Provide prompt and professional responses to inquiries related to online orders, account access, and product availability.

Monitor customer activity to identify opportunities for increased engagement and repeat purchases.

Maintain accurate records of customer interactions and progress in the CRM system.

Collaborate with internal teams to deliver a consistent and seamless customer experience.

Stay informed on product offerings and digital best practices to better support customer needs.

Share customer insights and feedback to support the improvement of digital engagement strategies.

Other duties as assigned by Manager.

Account Development & Retention

Re-engage underutilized accounts through proactive outreach and follow-up.

Build strong relationships with customers by understanding their needs and providing tailored online solutions.

Conduct virtual consultations and assist customers with navigating the online ordering system.

Promote relevant products and encourage repeat purchases based on customer history and preferences.

Product Knowledge & Continuous Learning

Develop a solid understanding of the company's packaging products, including features and benefits.

Stay current on industry trends, customer expectations, and digital engagement practices.

Participate in ongoing training to strengthen product knowledge and customer support skills.

Perform additional duties as assigned by management.

Qualifications



1-2 years of experience in sales, business development, customer service, or digital engagement.

Previous experience in digital sales, eCommerce, or related fields is preferred.

Familiarity with online sales platforms, CRM systems, and digital marketing tools.

Proficiency in Microsoft Office; experience with ERP systems is an asset.

Strong interpersonal skills for engaging with internal and external stakeholders.

Excellent written and verbal communication skills, including presentation abilities.

Ability to work independently while contributing effectively within a team environment.

Strong organizational, time management, and prioritization skills in a fast-paced setting.

Commitment to continuous learning and adaptability to change.

Knowledge of the packaging or distribution industry is an asset.

Working Conditions:



You will generally be scheduled to work 37.5 hours per week, between the hours of 8:30 am and 4:30 pm, Monday to Friday.

Your primary workplace will be our facility in Brampton, Ontario. From time to time, you may also be required to work from other locations, such as a home office. Business-related travel may be required as necessary.

Job Type: Full-time

Benefits:

Dental care Employee assistance program Extended health care Life insurance Paid time off RRSP match
Ability to commute/relocate:

Brampton, ON L6T 5P5: reliably commute or plan to relocate before starting work (preferred)
Experience:

Sales: 2 years (preferred) Customer service: 2 years (preferred) CRM software: 2 years (preferred)
Work Location: Hybrid remote in Brampton, ON L6T 5P5

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Job Detail

  • Job Id
    JD2858744
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Brampton, ON, CA, Canada
  • Education
    Not mentioned