Job Description

About Sungiven Foods

Sungiven Foods Canada Inc. is a Specialty Boutique Neighbourhood Market with carefully selected private brand products.

We are currently looking for an

Online Operations & Membership Specialist

.

Job Duties & Responsibilities:

1. Online Project Setup

Responsible for mapping processes, coordinating system/platform integration, and supporting the initial operational setup for our online delivery project to ensure a smooth launch.
2. Membership System Management

Manage the full membership lifecycle, develop retention and activation strategies, and use data insights to improve repeat purchase rates and member satisfaction.
3. Social Media & Content Operations

Assist in planning and executing online branding content. Serve as one of the brand representatives for video shoots, livestreaming, and RedNote content creation to enhance brand visibility and engagement.
4. Cross-Department Collaboration

Work closely with Stores, Supply Chain, and Marketing teams to ensure consistency between online experience and offline service flow, and support overall experience improvement.
5. Data & Operational Optimization

Use Excel or other analytical tools to track key performance metrics (e.g., conversion, retention, campaign performance) and propose improvement solutions. Candidates with experience in local service platforms, fresh food e-commerce, or O2O operations will be able to support business expansion more effectively.
6. Reporting

Report to the Project Lead, providing regular project updates, communicating priorities, and ensuring tasks and timelines progress smoothly.

Skills and Qualifications:

1. Language Skills

Fluent in both English and Chinese with strong cross-cultural communication skills.
2. Experience Background

Experience in Tier-1 cities in China (Beijing, Shanghai, Guangzhou, Shenzhen) is an asset. Familiarity with the fast pace of internet or new-retail industries is preferred. Strong hands-on execution ability and problem-solving mindset.
3. Market Awareness

Understand basic traffic logic and user psychology behind social content. Familiar with RedNote and other major social media ecosystems.
4. Personality & Appearance

Friendly, presentable, and camera-confident. Outgoing personality, comfortable being on camera for video/photo content. Entrepreneurial mindset, proactive, and willing to take on challenges and build from 0 to 1.

Portfolio Requirement:

Please include links to your personal or managed social media accounts as your portfolio, such as:

Instagram RedNote YouTube TikTok
These accounts should show your content style, creativity, or experience in content operations.

We thank all applicants in advance; however, we will only contact the candidates whose qualifications match closely to the job requirements.

Come and Join The Fun!!!

Job Type: Full-time

Pay: $39,000.00-$48,000.00 per year

Benefits:

Casual dress Dental care Extended health care Store discount Vision care
Experience:

E-commerce: 1 year (preferred)
Language:

Chinese (preferred)
Work Location: In person