Job Description

Company Overview

Lawlabs Inc. is a pioneering company in the legal technology sector, dedicated to transforming the property closing experience for lawyers and clerks. Our mission is to streamline and optimize the conveyancing process, ensuring it meets the evolving needs of legal professionals while upholding our core values of trust, integrity, and delivering a world-class product.

Summary:

As an Onboarding Specialist, you are responsible for developing and delivering high-quality training sessions to ensure the successful onboarding and continued success of new clients. This role requires a blend of training expertise, client relationship management, and collaboration with internal teams to drive product adoption and long-term client satisfaction. You will lead virtual and in-person training sessions, design tailored learning experiences to meet specific client needs, and monitor client progress throughout the sales cycle (first 8 files).

Role Responsibilities:

Training:

Develop and deliver engaging trainings for new clients, both virtually and in person, tailored to their specific sales needs. Facilitate webinars and one-on-one training sessions to enhance new client retention and usage of the software. In collaboration with Customer Success and Marketing teams, supporting the creation of comprehensive training materials as needed including PPT presentations. Collaborate with Account Executives in the onboarding process for new clients to ensure streamlined and effective onboarding. Pursuing professional development opportunities to enhance training skills and industry knowledge.

Account Management:

Develop and nurture relationships with new clients to promote retention, including follow-ups after their initial training sessions. Leverage training and outreach efforts to enhance these connections, driving both sales and long-term loyalty. Assist clients in overcoming obstacles to successfully close deals (reach 8 files). Collaborate with the sales team to align training initiatives with overall sales strategies. Reporting any in-app issues, feedback, client requests, or clean-up items to the Development Team.

Performance Tracking:

Monitor client progress throughout the sales cycle (up to 8 files) and provide actionable feedback to ensure continuous improvement. Analyze training effectiveness and adjust methodologies based on client feedback and sales outcomes. Report on sales activities and outcomes related to training sessions.

General:

Attend bi-weekly 1:1 meetings with your direct leader to discuss progress, challenges, and strategy alignment. Participate in companywide bi-weekly meetings, trainings, in-person team meetings or development sessions and daily team standups.
Job Types: Full-time, Permanent

Pay: $65,000.00-$70,000.00 per year

Benefits:

Company events Dental care Extended health care Vision care
Work Location: Remote