Job Description

Who we are: Amilia is more than just a tech company \xe2\x80\x93 we\xe2\x80\x99re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients!
What we do: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and connect with their community by making it easy to find, register, and pay for activities online. How we do what we do: We provide all our team members with the tools and flexibility they need to succeed every day. We also put an emphasis on collaboration and encourage everyone to bring new ideas to the table, even if it\xe2\x80\x99s outside of your department. Why we do what we do: We\xe2\x80\x99re not just here to sell software \xe2\x80\x93 we want to revolutionize the way recreation organizations leverage technology. Every Amilian is incredibly invested in our mission to disrupt the status quo and help our clients achieve great things.

What can you expect:

Reporting to the Professional Services Manager, you will work in collaboration with the Project Coordinator to facilitate large-scale implementation projects for new customers. You will own the implementation process completely for our Enterprise clients, conduct business process analysis, build large-scale implementation plans and facilitate onsite/virtual training and roll-out plans.

You will be responsible for:

• Managing a portfolio of Enterprise clients\xe2\x80\x99 implementations;
• Ensuring successful and timely activation of accounts and follow-ups with clients;
• Working within the established implementation workflow in order to create implementation plans tailored to each client\xe2\x80\x99s needs;
• Collaborating with the Project Manager to update clients on project plans, milestones, and tasks;
• Conducting business process analysis workshops with new clients and document processes;
• Consulting with clients on how to best manage changes within their organization;
• Providing feedback to the Product, Development, Customer Success and Sales teams on implementation status;
• Hosting and delivering training webinars or in-person training;
• Creating detailed project handoff documentation for Customer Care and Customer Success teams;
• Testing the configuration and functionality delivered by our product and merchant account links;
• Developing the training materials for all customer training engagements;
• Coordinating data migration with clients and internal development teams;
• Identifying growth and upsell opportunities for the Customer Success, Sales and Product teams.

What we want from you:

• Bachelor or Diploma/Technical degree in a relevant field;
• Project Management certification/degree or Implementation Specialist certificate - a strong asset;
• Minimum of 4 years of experience in a training or software implementation role;
  • Experience in a similar position (ex: Business Analyst Trainer) will be considered;
• Experience implementing large and Enterprise size clients;
• Experience in the e-Commerce industry;
• Experience managing projects in the Parks & Recs industry or implementing Parks & Recs software - a strong asset;
• Developed skills in managing various audiences (stakeholders, internal & external clients);
• Track record in building successful implementations and/or project plans autonomously (or with little guidance);
• Strong organization and time management skills;
• Proven ability to collaborate and build strong relationships with customers;
• Confident to easily engage across corporate functions (Sales, Customer Success and Product Management);
• Excellent verbal and written communication skills in English - French will be considered an asset;
• Available to travel when required (in Canada and the USA).

What you\'ll get from us:

• A competitive and progressive salary;
• A group RRSP employer contribution up to 5%;
• A complete benefits package for you and your family;
• An Employee Assistance Program (EAP) and a Telemedicine service;
• A $750 wellness allowance per year;
• 4 weeks vacation and 8 sick days yearly;
• The possibility of working in the office or at home, and up to 3 months abroad per year *conditions apply;
  
• A strong work-life balance: flexible hours, and year-round mini-Fridays;
• A dedicated Learning and Development Specialist;
• Skill development opportunities through engaging workshops, trainings, access to Udemy and opportunities to attend conferences;
• Companywide and team bonding activities to connect with your peers throughout the year;
• Weekly Bootcamp and Yoga classes for Amilia;
• 25% discount on annual membership for STM and EXO;
  
• Up to 15 hours of group volunteering paid per year;
• In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.

Amilia is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec. Amilia is committed to providing a work environment free of discrimination and harassment. Amilia\'s strength lies in the sum of the ideas and innovations shared by its diverse and inclusive teams.


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