Job Description

About Verve
At Verve, we are revolutionizing the furniture industry by providing companies with easy access to high-quality, cost-effective office furniture. As a leading brand in office furnishings, we are dedicated to reducing expenses and streamlining the procurement process. Our innovative solutions have successfully outfitted spaces for some of Canada's largest real estate firms and businesses. Join our team of driven and passionate professionals who are redefining the standards of office furnishing. Be a part of our mission to make quality office furniture more accessible and affordable.
About the Opportunity

• The On Site Supervisor - Contract Furniture will oversee and manage field service operations for commercial office furniture installations and services.
• This role ensures projects are executed efficiently, safely, and to client specifications, while maintaining high customer satisfaction.
• The position requires strong leadership, technical expertise, and exceptional organizational skills.
• The role may require work outside for regular hours to manage installs.

About the Deliverables
Team Leadership:

• Supervise and mentor field service teams, including installers and technicians.
• Assign tasks and manage daily schedules to ensure timely project completion.
• Provide on-site guidance and address any technical or logistical challenges.

Project Oversight:

• Review project plans, specifications, and schedules to prepare for installations.
• Conduct site inspections to ensure quality and compliance with company and client standards.
• Coordinate with project managers, designers, and clients to align field operations with project goals.

Customer Relations:

• Act as the primary point of contact for clients during installations.
• Address client concerns promptly and professionally to ensure satisfaction.
• Provide updates and feedback to project managers and clients regarding project progress.

Operational Management:

• Ensure proper handling, assembly, installation and staging of commercial furniture
• Ensure adherence to safety protocols and workplace regulations.

Reporting and Documentation:

• Prepare and maintain detailed reports on project progress, team performance, and any incidents.
• Assist with troubleshooting and resolving escalated issues and deficiencies.

About You
Our ideal candidate brings...

• Minimum of 3-5 years of experience in field service or installation of commercial office furniture.
• Supervisory or management experience is highly required.
• Excellent organizational and time management skills.
• Proficiency in reading blueprints, floorplans, and installation guides.
• Strong problem-solving and decision-making skills.
• Familiarity with major commercial furniture systems (e.g., Steelcase, Teknion, Haworth, Knoll, MillerKnoll).
• Understanding of workplace safety standards and compliance requirements.
• High school diploma or equivalent required; technical or vocational training preferred.
• Valid drivers license and ability to travel to project sites.
• Ability to lift and move heavy furniture components as required.
• Proficiency in project and construction management software such as Wrike, Procore, and MS Office suite.

About The Way We Work
An inclusive working environment and a vibrant company culture are at the heart of Verve. These values describe who we are as Verve. * Integrity First - We do the right thing, even when no one is watching.

• Grit - We dont give up when its tough. We get back up after we fail.
• Treat People Well - We build relationships based on respect and transparency.
• Ownership- We take the initiative, we own the results.
• Continuous Improvement - We push our limits to be better. We are never complacent.

Verve is an equal opportunity employer strongly committed to diversity and inclusion. Join us and build something incredible!
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