Job Description

Position Number:

50021884 /

Department:

Ombuds Office

Campus:

Sir George Williams (Downtown)

Salary:

$75,377.00 - $87,400.00 per annum

Union/Association/HR Policy:

HR POLICIES

Posting deadline:

November 18, 2025

Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role.

Recognized as one of Montreal's top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.


Be part of a community that addresses society's big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.


As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE:

This posting represents a temporary contract for the duration of fourteen months.

SCOPE

Reporting to the Ombudsperson, with functional reporting to the Director of Offices of Rights and Responsibilities (ORR), the incumbent is the initial source of information to clients seeking resolution from the Ombuds Office or the ORR. They could encounter clients with behavioral conflict situations, situations of high stress and situations where clients could pose a threat to themselves and/or other members of the university. The incumbent provides the clients with information on university policies, procedures, and options for resolution and follows-up on various dossiers and assignments. The incumbent must maintain the confidentiality of information and/or materials to which they have access and remain impartial in carrying out their functions.

PRIMARY RESPONSIBILITIES

o Triage incoming requests based on the Code or Terms of Reference. Conduct initial intake interviews and provide information on university policies, procedures, and options for resolution.


o Act as a resource person for all complaints submitted to both offices by overseeing proper resolution(s).


o Review cases with the Director of ORR, the Ombudsperson and their respective Associates to ensure that appropriate action or follow-up is taken on pending cases, dossiers and issues requiring their attention.


o Respond to and assess urgent cases involving threatening or violent conduct.


o Support informal resolution of conflicts through coaching, facilitated discussions, or referrals to appropriate campus resources.


o Coordinate communications and logistics for trainings, workshops, and events.


o Within their functions, foster constructive and effective relationships with University community members and stakeholders in promoting both offices' mandates under the Code and the Terms of Reference.


o Create statistical, case, and annual reports, incorporating visual elements such as graphs, tables, and diagrams.


o Identify emerging trends in community concerns, report on recurring issues and participate in discussions on policy improvements.


o Analyze and compare data and statistics from both offices to other similar programs and institutions to improve the strategies for raising awareness of promoting respect on campus.


o Participate in the development, implementation and maintenance of communication materials (publications, publicity, website, pamphlets, etc.) on behalf of both offices and ensure information is accurate and up to date. Distribute information materials according to schedule and as requested.


o Attend and represent both offices at the EXPLORE Services Fair and other internal or external events where the offices are represented.


o Maintain confidential case documentation and ensure data is managed in accordance with university policies and ethical standards.


o Research and implement the best practices in safety protocols for both offices on clients who pose a serious risk to themselves or others.


o Perform other duties as assigned by the Director of ORR, and the Ombudsperson and their respective Associates.

QUALIFICATIONS

o Bachelor's degree in Social Sciences or in a field related to the primary responsibilities and two to four years of experience working in a university environment, and/or experience in a conflict resolution role.


o Excellent interpersonal and communication skills, resourcefulness, initiative and strong client-service focus with the ability to deal firmly but politely with clientele.


o Ability to work well amongst students, faculty, and staff while administering and correctly interpreting policy provisions, procedures, and agreements.


o Well-developed listening, analytical, interpersonal and mediation skills.


o Very good knowledge (Level 5) of spoken and written English and good knowledge (Level 4) of spoken and written French to write and interpret detailed information, and deal with complex situations in both languages.


o Advanced knowledge of Word, Excel, Outlook and PowerPoint, to produce very large, complex, formal documents that require special elements; ability to use and create a wide range of graphic effects.


o Excellent organizational skills to effectively multitask, organize work, and set work priorities under time constraints.


o Experience in handling confidential information and situations with a wide variety of individuals with differing cultural backgrounds, political views and statuses within the University.


o Aptitude to work in a service-oriented environment as both a member of a team and autonomously and to be discreet when discussing/reviewing confidential information.


o Keen attention to detail, especially in written work, technical tasks, responding to deadlines and overall planning.


o Knowledge of Concordia's infrastructure is an asset.


o Knowledge of SAP and Student Information System (SIS) in an asset.



Due to the volume of applications, only selected candidates will be contacted by our Talent Team.





Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement

Concordia University is located on unceded Indigenous lands. The Kanien'keha:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtia:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity

Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility

Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca

Immigration Status

All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada's reporting requirements, the University is obliged to gather information about applicants' status as either Permanent Residents of Canada or Canadian citizens.