Reference Number : 1001
Status : Permanent - Full-time
Annual Salary / Hourly Rate : 70 943 - 87 635
Number of positions to be filled : 1
Application Deadline : 09/30/2025
Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we're building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.
Reporting to the Manager, Network Operations, the Officer, Network Operations continuously monitors and reports on passenger service performance and documents deviations from the cycling plan including passenger service delays caused by mechanical issues and extraordinary situations. In addition, the Officer coordinates communications with all internal or external stakeholders by means of SMS, email and telephone calls to ensure that operational issues and emergency situations are properly handled. The Officer coordinates the following activities: VIA operations with host railway Rail Traffic Controllers, mechanical troubleshooting, train connection protocol, fueling, train emergencies, service disruptions, emergency alternate transportation, ad-hoc reductions in capacity/inventory. The Officer provides periodic updates as to the status of VIA's trains and is the person that answers VIA Rail's emergency telephone line.
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