Job Description

Reporting to the Conference Floor Manager, the Office Services Clerk provides integrated support across Reception, Concierge, and Hostess functions to ensure exceptional client service and smooth office operations. The incumbent will act as a first point of contact for visitors, manage boardroom bookings and meeting logistics, assist with concierge requests, and support hostess duties including catering coordination. Strong organizational skills, attention to detail, and a customer-focused approach are essential.

About Fasken

As a premier law firm with over 900 lawyers worldwide, Fasken is where excellence meets expertise. We are dedicated to shaping the future our clients want, precisely when it matters most. For more information, visit fasken.com.

At Fasken, success means:

Having a strong client service approach - you are ready, willing, and able to put our clients first and exceed their expectations Caring about one another - you possess strong interpersonal skills and the ability to build harmonious working relationships within your immediate team, across other departments in the firm, and in the community Working collaboratively - you are a self-starter who values working in a collaborative team-based environment Possessing exceptional communication skills (both verbal and written) when dealing with lawyers, clients, staff and third parties Approaching your work with agility and the willingness to learn and utilize new technology Being adaptable to changing priorities in a fast-paced environment while being organized and maintaining accuracy with a high attention to detail Demonstrating strong research, investigative and problem-solving skills with the ability to exercise judgment to resolve issues Treating sensitive and confidential matters with discretion and diplomacy at all times

Primary Responsibilities:

Greet visitors, handle inquiries, and operate the switchboard at Reception Manage boardroom bookings, scheduling, and ensure room setups meet meeting requirements Coordinate with building services (BAC) for elevator access, additional cleaning, and maintenance requests Perform reception closing procedures daily Provide backup support for the Business Centre and Concierge Teams Respond to internal service requests, including booking flights, hotels, restaurants, and handling reservations Be on the lookout for new products/trends in order to make new suggestions (gifts, restaurants, events, etc.). Update the supplier knowledge base as required Conduct periodic inspections of the premises to ensure all is in good condition Assist with calendar management, meeting logistics, and boardroom setup/cleanup Support Hostess duties and monitor Hostess emails when required Coordinate catering services: place orders, track totals in Korbyt and Monday Board, and export files for accounting Process vendor invoices in Chrome River Create and maintain templates for signage and manage inventory for events Prepare and submit end-of-day reports and assist with other reporting tasks as needed Perform administrative and clerical tasks as assigned Assists with special projects as assigned

Required Knowledge and Experience:

High school diploma or equivalent; college diploma in Administration, Hospitality, or related field preferred 1-2 years of experience in a professional services environment or similar role Proficiency with Microsoft Office 365 applications and familiarity with systems such as Korbyt, Monday Board, and Chrome River Strong organizational and multitasking skills in a fast-paced environment, with attention to detail Ability to prioritize tasks and manage competing deadlines Excellent interpersonal and communication skills, both in person and over the phone Customer service-orientation with a positive, professional demeanor Ability to maintain confidentiality and demonstrate professionalism at all times Collaborative team player with flexibility to support multiple service areas

Pay Range

$40,000 to $50,000 per annum. Pay range to be commensurate with experience.

Diversity and Inclusion

At Fasken we believe a diverse workplace comprises individuals with unique backgrounds, characteristics and qualities. An inclusive workplace creates an equitable environment where individuals are respected and where they are welcome. Fasken is committed to diversity and inclusion in all that we do.

Accessibility and Accommodation

It is important to our Firm that all its members, including those with disabilities, find our workplace to be welcoming and supportive. Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. Employment reference checks will also be conducted.

NO AGENCIES, PLEASE.