Job Description

WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation--eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.

Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms--backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.

Over seventy years strong--and still helping organizations work smarter and move faster.



Role Overview



Reporting to the Site Manager, the incumbent is responsible for ensuring that all WCD customers receive helpful, consistent, and exceptional customer service in various job capacities as needed. Great opportunity to learn multiple positions.



Key Results

Provide back up support for key roles within our client environment Assist with various projects/overflow work as required Perform varied tasks

Print Coordination

Coordinate completion of printed materials offsite Ordering Business cards Data Entry

Mail Services

Sort & distribute intercompany mail throughout the plant site Track incoming/outgoing shipments as required Delivery of copy paper and stationery orders Provide same day delivery service to and from Red Deer driving our company van

Mailroom Services

Inventory and order stationery for buildings across site Order copy paper and specialty items are required General cleaning/organizing of multiple areas Monitor toner levels, track and replace as required Administration support services using Excel and PowerPoint Receive, assist and place orders for catering requests Process and track tags and forms orders

Copy Center

Process work order packages Print and laminate presentations and general requests Adobe Acrobat Pro knowledge is preferred

Third Party Services

Address, log & resolve complaints with vendors Arrange for maintenance, repairs or replacement of equipment Reconcile invoicing & process for payment; Interface with supplier to correct invoice discrepancies Assist with orientation for new vendors

Candidate Profile

Education

High school diploma or GED is a requirement Post-secondary education in a related field is an asset

Skills and Experience

A solid understanding of computers and office equipment is a requirement. Strong knowledge of Microsoft Office- proficient in Excel and PowerPoint to create presentations Must adapt to changing environments, work with a variety of people and have the flexibility to cover various positions on short notice. Strong ability to remain organized and manage multiple projects and duties Skills to be detail-oriented is a requirement. Strong fluency in English written and verbal skills is a requirement Exceptional customer service ethic is displayed in the passion for the work Ability to desire to perform different functions daily as required Ability to lift up to 50 pounds

Additional:

Personal transportation is required as the site is located in a rural area. A valid Alberta drivers license is required To maintain our value of health and safety this position is subject to pre-employment drug testing as per our Health and Safety Policies and Procedures

Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.