Job Description

Office Manager - The Marylebone Medical Clinic

Location:

840 Dupont Street, Toronto, ON

Employment Type:

Full-Time

Start Date:

May 1, 2026

Compensation:

Competitive salary + performance-based incentives + medical and dental benefits

EMR:

Arya

Clinic Model:

OHIP Family Medicine + Advanced Aesthetics + Physiotherapy + Wellness

About The Marylebone Medical Clinic

The Marylebone Medical Clinic

is Toronto's premier London-inspired medical and wellness centre--delivering a refined patient experience that blends evidence-based family medicine with advanced aesthetics, physiotherapy, IV therapy, and integrative health. Drawing from Harley Street's legacy of excellence, we combine high-end design, top-tier medical technology, and an AI-enhanced clinical ecosystem to create a next-generation healthcare environment.

We are a flagship partner clinic with

Lumenis

and collaborate with

OURA

for biometric-driven wellness innovation.

We are now seeking a

high-performing Office Manager

who can oversee operations across

both the OHIP family medicine

and

aesthetics/wellness

divisions, ensuring seamless patient flow and exceptional service from day one.

Position Overview

The Office Manager is the operational backbone of our clinic. This individual will manage the daily operations of the medical side, the aesthetics/wellness departments, and support a multidisciplinary team. This role requires a polished leader with strong organizational and problem-solving skills who can maintain an exceptional patient experience while driving operational efficiency.

Key ResponsibilitiesClinic Operations & Workflow

Oversee daily operations across

family medicine (OHIP), aesthetics, physiotherapy, and IV therapy

. Manage schedules for physicians, aestheticians, nurse injectors, physiotherapists, and admin staff. Ensure smooth patient flow with minimal wait times and a high-end service atmosphere. Utilize

Arya EMR

and integrated AI workflows to optimize clinic efficiency. Develop, maintain, and enforce clinic SOPs and ensure compliance with Ontario healthcare regulations.

Staff Leadership

Supervise and support reception, administrative staff, and aesthetics/wellness teams. Participate in hiring, onboarding, training, and performance evaluations. Foster a collaborative, supportive, and patient-centered workplace culture.

Patient Experience

Uphold the clinic's luxury, hospitality-driven standard of care. Address patient questions and concerns with professionalism and discretion. Monitor service delivery standards across all patient touchpoints.

Billing & Financial Oversight

Oversee

OHIP billing

, reconciliation, and error resolution. Manage billing for

aesthetics, physiotherapy, IV therapy, and private wellness services

. Prepare revenue reports, monitor KPIs, and support budgeting and financial planning.

Aesthetics & Wellness Coordination

Manage inventory for injectables, skincare, IV therapy supplies, and device consumables. Coordinate usage and maintenance of

Lumenis

devices. Support marketing promotions, memberships, consult workflows, and patient follow-ups.

Compliance & Safety

Ensure adherence to CPSO standards, infection control protocols, and all regulatory requirements. Maintain documentation of sterilization, equipment checks, and safety protocols.

Qualifications

3+ years of experience in

medical office management

, aesthetic clinic management, or similar healthcare operations. Strong knowledge of

OHIP billing

and medical administrative workflows. Experience in aesthetics, dermatology, plastic surgery, or medspa environments is an asset. Highly organized, proactive, and capable of multitasking in a fast-paced environment. Excellent communication, leadership, and conflict-resolution skills. Comfortable with EMRs (Arya preferred), scheduling platforms, and AI-enabled clinic tools. Professional, polished demeanour with a passion for delivering luxury-level patient service.

Why Join The Marylebone Medical Clinic?

Competitive salary +

medical and dental benefits

Performance-based incentives tied to clinic growth Work in Toronto's most design-forward, luxury medical environment Collaborate with top-tier physicians, aesthetics professionals, and wellness experts Free onsite parking + custom FIGS scrubs Access to world-class technologies including

Lumenis

devices and OURA-integrated wellness programs Meaningful opportunities for growth as the clinic expands in 2026 and beyond

How to Apply

Please apply through Indeed or email your CV to:

grewal.kavinder@themaryleboneclinic.com

We thank all applicants for their interest and will contact those selected for interviews.

Job Type: Full-time

Pay: $100,000.00 per year

Benefits:

Company events Dental care Extended health care On-site parking Store discount Wellness program
Education:

Bachelor's Degree (preferred)
Experience:

Management: 3 years (preferred)
Work Location: In person

Expected start date: 2026-05-01