Job Description

As the Office Manager/Receptionist at Perossa Chiropractic & Wellness Clinic, you will be the first point of contact for our patients, providing exceptional customer service and managing front desk operations. Your core skills in office administration and communication will be essential in maintaining an organized environment.

We have been in the Niagara Region for 29 years and have a very large patient base. We are a well-liked and professional, yet easy going clinic providing quality chiropractic, acupuncture, k-laser, custom-made orthotics and massage therapy treatments with top notch customer service. You will love working with us as every day brings new challenges for professional growth. Check out our many 5 star patient reviews on Google!

We require an amiable, hardworking, goal oriented team member with excellent organizational skills and an outgoing personality. Applicant must have great interpersonal skills and be able to communicate well with our health care team. Ability to prioritize and multitask is a must. Previous reception and front desk experience, including basic computer skills is required, however, training on our patient management program will be provided. Applicant must be able to work independently and demonstrate initiative and problem solving skills. Punctuality is a must.

Duties include, but not limited to:

Daily opening and closing duties

Greeting patients as they enter the clinic

Supplying new patients with appropriate intake forms and discuss office policies and fees

Taking phone calls, responding to emails and updating social media and website when needed

Booking and billing patients in our patient management program

Billing both services and products offered at the clinic

Collecting payments and direct billing various insurance companies via e-claims

Applying insurance payments to patient accounts and charts when received

Contacting insurance companies when necessary

Providing patients with support regarding any questions or concerns

Maintaining a clean office and front desk

Administrative tasks such as filing, faxing, etc.

This is a contract position. Pay starts at $22.00/hour ($19.00/hour for training)

Clinic hours are currently: Monday and Wednesday: 12:00pm - 6:00pm

Tuesday, Thursday and Friday: 10:00am -2:00pm

Opening and closing duties are outside of clinic hours (usually 30 minutes before and after).

Hours may increase to 40hours/week starting August 1, 2025.

Join us to be a vital part of our team, contributing to a welcoming and well-organized environment for both staff and patients.

We are located at 52 Scott Street West, Unit 1 in St.Catharines.

Please reply to drperossa@gmail.com.

Job Type: Part-time

Pay: From $22.00 per hour

Expected hours: 28 - 32 per week

Experience:

Medical office: 1 year (preferred)
Language:

English (required)
Work Location: In person

Application deadline: 2025-07-26
Expected start date: 2025-08-01