Job Description

Office Manager

Location: main office Port Coquitlam

Overview

The Office Manager is responsible for overseeing all administrative and customer service operations related to installations, warranty support, and vendor coordination. This role ensures a smooth, efficient, and high-quality customer experience from order to completion, while supporting and training the admin team.

Key Responsibilities

Team Leadership & Oversight

Oversee daily performance of the admin team, including:

Install Bookings

+ Sales Booking & Admin
+
Lead weekly admin and installation coordination meetings.
Train and onboard new administrative staff.
Ensure clear communication and collaboration across sales, installation, and admin teams.

Customer & Vendor Relations

Handle

escalated customer issues

promptly and professionally. Manage

warranty support

for manufacturer or product errors. Coordinate with

product vendors

on remake orders, product defects, and compliance issues. Maintain strong working relationships with vendor representatives and ensure warranty timelines are met.

Operations & Workflow Management

Oversee all booking processes for sales and installation appointments.

Support scheduling coordination between installers and sales consultants.
Track remake and warranty jobs from initiation through resolution.
Ensure all related documentation is properly recorded in the system.

Quality Control & Compliance

Monitor vendor performance and product quality.

Maintain accurate records for warranties, remakes, and client communications.
Ensure Budget Blinds Procedures and standards are met across all operational processes.

Core Competencies

Excellent communication and customer service skills.

Strong organizational and problem-solving abilities.
Leadership and training capability with a calm, professional demeanor.
Familiarity with CRM systems, Microsoft outlook, excel and word.
Detail-oriented with a commitment to accuracy and follow-through.

Qualifications

2 + years office management experience preferred fluent in English Staff management experience in both leadership and management of teams Ability to communicate effectively and articulately orally and in writing Professional appearance and attitude Strong time management skills and ability to work independently Positive and friendly demeanor toward every customer and colleague
Please submit a cover letter explaining why you think you would be a good candidate.

Company Overview

Founded in 1992 with a family atmosphere, Budget Blinds is the #1 provider of custom window coverings in North America. Budget Blinds is searching for a dedicated Office Manager to join our team. We believe in hard work and commitment. We don't take ourselves too seriously, but we take our jobs very seriously. We believe in an atmosphere that fosters personal growth and are constantly learning and striving to be better at what we do. We embrace technology to help make our jobs and lives easier and are dedicated to helping grow the company. We all take an ownership mentality with our professional responsibilities, working as a team to provide the best solutions to our customers.

The positions on this website, unless otherwise indicated, are posted by Budget Blinds franchisees. Budget Blinds franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters. HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds franchisee posting the position.