Job Description

We are a dynamic and rapidly expanding roofing company with a strong reputation for quality work, professionalism, and customer service. As our business grows, we're looking for a highly organized, proactive, and detail-oriented

OFFICE MANAGER

to help us keep operations running smoothly and support our busy team.

Position Overview

As the Office Manager, you will play a key role in ensuring the day-to-day operations of our office are efficient and professional. You'll be the go-to person for administration, customer communication, bookkeeping, and health & safety coordination. This position requires someone who can juggle multiple responsibilities, stay organized, and thrive in a growing business.

Key Responsibilities

Front Desk & Reception: Greet clients, answer phones, manage emails, and direct inquiries. Lead Management: Enter, track, and follow up on leads and customer inquiries using our CRM system. Administrative Support: Prepare documents, maintain filing systems (physical and digital), and assist with scheduling and logistics. Health & Safety Coordination: Maintain compliance records, assist with safety documentation, and help coordinate training or site-specific requirements. Accounts Receivable & Payable: Process invoices, manage payments, reconcile accounts, and assist with basic bookkeeping tasks. Team Support: Provide administrative support to project managers, estimators, and field staff as needed. Office Supplies & Equipment: Monitor and order supplies and ensure the office environment is well maintained.

Qualifications

Proven experience in an office administration or management role (experience in construction or trades industry is a considered a priority asset) Strong knowledge of Microsoft Office Suite, and comfort with CRM or accounting software (e.g. QuickBooks, Buildertrend, etc.) Excellent communication skills - both written and verbal Ability to manage multiple priorities with a high level of accuracy and attention to detail Knowledge of health & safety practices and documentation (asset, but not required) Bookkeeping or accounting experience preferred

Why Join Us?

Be part of a growing company where your work truly matters Supportive leadership and team environment Opportunities for career growth and professional development Competitive salary and performance-based incentives Extended Health Benefits, after probationary period

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience to info@citadelroofing.ca

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Citadel Roofing is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $30.00-$40.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Extended health care Life insurance
Application question(s):

Are you legally entitled to work in Canada and currently located in the lower mainland?
Work Location: In person