Job Description

Location
WorkBC North Vancouver
Posting Period
Open until filled


The successful candidate will be responsible for the day-to-day facility operations of the North Vancouver WorkBC Employment Services Centre.

What you'll be doing:

Oversee facility operations of the ESC. This includes responding/resolving all maintenance, lease, telephone, janitorial, and alarm system issues that may arise Create/Implement/Improve Front Office Systems, protocols, and customer services/best practices policies to ensure the requirements for the WorkBC Employment Services Centre and Satellites Offices meet/exceed the contractual obligations with the Ministry Assist the ESC Manager and Quality Assurance team with regular quality assurance audits through ICM and hard file reviews Work collaboratively with the Directors and ESC Senior Operations Managers to ensure financial targets are being met. Create monthly reporting Ensure invoices are coded, signed by the ESC Manager and sent to head office in a timely manner Liaise with YWCA Purchasing Department and Accounts Payable; manage client financial supports for the centre Responsible for Annual Inventory Control Provide technical support and troubleshooting for staff and clients Hiring, scheduling and supervision of office administration staff; conduct performance reviews of administration staff Liaise with service providers; oversee registration & coordinate payments for clients Approve VSF ICM orders and reconcile FSPS orders with Finance Department to ensure accurate and timely input in ICM Assist ESC Senior Operations Manager with Health and Safety functions of the centre, including safety drills and reporting, Joint Health and Safety Committee Orient new front desk staff to the WorkBC ESC workplace environment and YWCA policies. This includes creating PANs, Systems Access Forms, etc. Review/investigate ICM issues case-by-case in ICM and/or with the Case Manager, and Financial Analyst Assist Case Managers in correcting ICM errors on the 'Monthly CAPA Review" list that is generated from the Ministry on a monthly basis Train and support front office staff on the ICM database and centre systems, policies, and customer service delivery as it pertains to the Employment Program of BC and the YWCA Train and support volunteers on centre systems and customer service delivery Provide backup for ESC Senior Operations Manager if/when require Other duties as required

What you'll need:

Administrative and supervisory experience Highly organized and comfortable with scheduling, time and file management Ability to multitask effectively and meet the required deadlines Experience in financial administration and some financial analysis would be an asset Experience working in the Ministry's Integrated Case Management database would be an asset Experience and knowledge working with federal and provincial programs and policies Excellent communication skills working with a variety of people and different levels of government and the business community, both written and verbal A demonstrated a positive attitude towards change Minimum Education Level: Bachelor's degree or equivalent combination of education and work experience Excellent technical and computer skills in Microsoft Office, SharePoint, and Zoom are required Ability to work on the North Shore Comfortable working on the front line of a busy employment centre, working with a range of clients, including homeless clients, clients with mental health concerns, and clients with disabilities Strong interpersonal skills are required to build effective relationships internally and externally A valid clear criminal record check (including working with vulnerable populations) is required.

What we offer:

We offer our eligible employees the following benefits as part of their total rewards package:


Extended medical and dental benefits A defined benefit pension plan (MPP) Pregnancy, parental and adoption leave top up 22 vacation days and 3 personal days, in addition to paid sick leave. Flexible working arrangements for applicable positions Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion. Free staff membership to our Health + Fitness Centre Discounts at our YWCA Hotel Priority in YWCA Child Care centres

Pay Rate: $35.02

How to Apply

If you're seeking a workplace where your values align with your work, and where every voice drives meaningful change, we'd love to hear from you. Please submit your resume and cover letter by to:

Cat Pienaar, Senior Operations Manager

Email: cpienaar@ywcavan.org




Please note this posting will be open until the position is filled.




Please indicate the position in the subject line of your email and ensure your cover letter and resume are in one attachment in either Word or PDF format.




No Phone Calls or Drop-Ins Please




We're committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We're also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity and Engagement Manager at people@ywcavan.org.




Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies -- only those selected for an interview will be contacted.




Want to learn more about working at the YWCA? Explore our careers page.




We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the x?m??k??y??m (Musqueam), S?wx?wu7mesh (Squamish) and s?lilw?ta? (Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.




YWCA Metro Vancouver is committed to truth and reconciliation. This includes understanding the truth and impact of our shared colonial history, making positive changes within our organization and taking actions that advance safety, justice and equity for Indigenous peoples.