Job Description

We are seeking a highly organized and detail-oriented Office Manager to join our team. The ideal candidate will be experienced in handling administrative tasks within the HVAC & Plumbing industry, capable of managing customer requests, dispatching technicians, booking jobs, and handling various office-related duties. If you're a proactive individual with strong communication skills, we want to hear from you!

Responsibilities:

Coordinate and communicate effectively with comfort advisors, technicians, suppliers, and customers. Manage incoming calls, dispatch technicians, and book jobs as needed. Provide exceptional customer service and call handling. Deliver parts, drop off equipment, and assist with warehouse operations. Manage office supplies, equipment, and vendor relationships. Oversee office activities and ensure operations comply with company policies for efficiency. Perform clerical tasks such as filing, data entry, and handling correspondence. Process warranty claims and follow up with customers and suppliers as needed.

Requirements:

HVAC & Plumbing industry experience is

required

. Trustworthy, empathetic, and energetic with a positive attitude. Excellent organizational skills with the ability to multitask effectively. Strong interpersonal skills and the ability to build and maintain relationships with customers, coworkers, and suppliers. Ability to lift heavy boxes and perform tasks like stocking and using ladders when necessary. Must complete Servicetitan certification prior to the start of employment.
If you're a dedicated and motivated individual who thrives in a dynamic environment, we encourage you to apply. Join our team and help us provide exceptional service to our customers!

Job Types: Full-time, Permanent

Benefits:

Casual dress Company car Dental care Extended health care Life insurance On-site parking Vision care
Licence/Certification:

Driving Licence (required)
Work Location: In person