Job Description

H&R Block is the world's largest tax services provider and the leader in the tax preparation industry. Each year, H&R Block employs thousands of seasonal and part-time associates in our tax offices nationwide.

The

Client Service Leader

manages the day-to-day office operations, management and performance of an H&R Block tax office. The CSL serves as the front-line manager responsible for office growth, leadership and development and is generally responsible for all aspects of a large size tax office operation.

The Client Service Leader duties include:

Provides and manages outstanding client service of the office

Sets office goals and drives performance to exceed goals

Assists in office operations, human resource functions and local marketing

Supervises, trains, and coaches tax office associates

Implements company policies and ensures compliance

Knowledgeable resource on tax products and topics

Prepares accurate and complete tax returns for clients, as needed

Assists the District Manager to achieve client retention and revenue goals

Minimum Qualifications

2-3 years of supervisory experience in a client facing service environment

Proven leadership skills

Exceptional verbal and written communication skills (ability to communicate in French or any other language(s) would be considered a strong asset)

Experience with leading the end-to-end client experience, including conflict client resolution.

Good decision-making skills and the ability to function well under stress while working in a fast-paced environment.

Strong administrative and organizational skills to plan, manage, and execute day-to-day office operations.

Demonstrated aptitude for business plan execution and desire to grow the business.

Must possess or demonstrate supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviors to grow and develop associates.

Previous experience as an Office Manager or Tax Professional an asset.

Knowledge and experience with a Windows based computer system preferred

Successful completion of the H&R Block Income Tax Course and having passed the examinations. Strong asset for some locations and a requirement for other smaller offices.

Job Types: Full-time, Part-time, Fixed term contract, Seasonal
Contract length: 4 months

Pay: $17.50-$20.00 per hour

Expected hours: 30 - 48 per week

Benefits:

On-site parking Store discount
Work Location: In person