who is responsible for supporting the daily operations of our Centre by coordinating schedules, managing administrative processes, assisting clinical leadership, and ensuring effective communication between staff, families, and external partners. This role is essential to maintaining smooth workflows and supporting high-quality service delivery across our ABA, Speech, and Academy programs.
Key Responsibilities:
Oversee daily office operations to ensure efficiency and organization
Manage intake documentation, client records, and confidential files in compliance with privacy regulations
Use Jane App program to run the centre efficiently
Maintain office systems, supplies, and equipment
Support billing, invoicing, and payment tracking as required
Assist with policy implementation and administrative procedures
Scheduling & Coordination
Create daily staff and client schedules for ABA, Speech Therapy, and Academy programs
Manage calendar changes, cancellations, and coverage needs
Liaise with clinical leadership to ensure appropriate staffing and service delivery
Support onboarding and scheduling for new clients and staff
Meet and Tour the centre with potential clients
Communication & Family Support
Serve as a primary point of contact for families, responding to inquiries in a professional and compassionate manner
Ensure clear and timely communication between families, clinicians, and staff
Support families with intake processes, documentation, and general program information
Support to Clinical Leadership
Support Aba + Speech and Tutoring
Prepare reports, documentation, and schedules as needed
Support coordination of meetings, trainings, and internal communications
Compliance & Professional Standards
Ensure adherence to privacy, confidentiality, and organizational policies
Support quality assurance processes and accreditation requirements
Maintain professionalism and discretion at all times
Qualifications & Skills
Minimum of 2-3 years of office management or administrative experience with autism services preferred
Strong organizational and time-management skills
Excellent written and verbal communication abilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency in office software and scheduling systems
Knowledge of ABA, Speech Therapy, or autism services is considered an asset
Personal Attributes:
Compassionate, professional, and family-focused
Highly organized and detail-oriented, and capable of overseeing staff of 10-15 and clients over 60
Strong problem-solving and interpersonal skills
Ability to work independently and as part of a multidisciplinary team
Able to run the company Instagram account
Job Type: Full-time
Pay: $52,000.00 per year
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.