Job Description

Position in Windsor/Essex County

Are you a self-motivated individual with leadership skills and a desire to make a difference? If so, we are offering an opportunity for growth in a supportive, working environment. We'd love to meet you! The Fort Malden Animal Hospital in Amherstburg, Ontario is an independently owned private veterinary practice employing 5 DVMs with a support team of 5 RVTs, and 4 VTs. We are a medium-sized

privately owned

veterinary hospital located in Windsor/Essex County in Ontario with a compassionate team of dedicated individuals focused on gold standard medicine, excellent customer service, and continuity of care. We care about our staff and invest in them through career planning, continuing education, and team building. The office manager is an integral part of the team. We are looking for a dynamic, hardworking individual with strong communication, management, analytical, human resource and team building skills. We offer competitive wages, benefits, and opportunity, compared to industry standards with amazing discounts for your own pets

Office Manager Job duties:

Being a positive role model for others, fostering a collaborative environment and proactively working with management to lead our team of receptionists, veterinary assistants, technicians, and veterinarians Inventory management and ordering, ensuring pricing is kept up to date in clinics PIMS/PMS (Practice Management Software) and e-commerce (MyVetStore). Monitoring and tracking inventory for accuracy of pricing and stocking volume. Staff scheduling and on-boarding/training, with assistance Conducting staff meetings Reviewing staff hours for accuracy prior to payroll Monitoring client reminder programs and monthly, quarterly, and year-end financial reports. Disseminate information and plans of action to management during regular meetings with Management Oversee business activities of the clinic, including AP, AR, monitoring of accounts, working with Hospital Admin to set and follow budgets, overseeing clinics e-commerce, bank reconciliation, payroll, HR, social media management, and staff and client engagement. Meeting with representatives from drug/food companies/suppliers/distributors and disseminate information to key stakeholders. Meetings and collaborations with team leads Ensure appropriate Health and Safety/WHMIS training for all team members Overseeing building and equipment maintenance with Hospital admin. HR duties such as assisting with interviews, conflict resolution, performing and following up with career discussions, managing and implementing training programs Ensuring clinic is kept up-to-date with current CVO and Government policies and procedures for licensure and operation Maintaining employee records Assisting in the development, implementation, and evaluation of clinic standards, new policies, and procedures with team leads. Establish client communication protocols and facilitate client retention and satisfaction with Hospital admin and team leads. Assist with marketing and client acquisition with the Hospital Admin Identify critical areas of improvement in the clinic, discuss with management possible options toward resolution, implementation, and evaluation

Critical competencies

Self-motivated and ability to work autonomously Critical & strategic thinking Ability to identify areas of growth and underperforming areas Strong teamwork and ability to prioritize tasks and delegate Excellent organizational skills and attention to detail Professionalism and integrity Ability to plan and prioritize projects and complete goals Strong written and verbal comprehension and communication skills Analytical Skills Resourcefulness Resilience Adaptability Leadership

Requirements

Post secondary education (College or University) preferably in Business/Management/HR/Finance or an RVT with management and business experience is recommended Financial, payroll, and budgeting experience preferred Hardworking, team player, with conflict resolution experience Veterinary medicine knowledge and terminology preferred Commitment to continuous learning Certified Veterinary Practice manager (CVPM) or an individual willing to obtain a CVPM encouraged. We want to invest in you, we would love to support the right candidate.
Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Benefits:

Company events Dental care Discounted or free food Extended health care Life insurance Paid time off Store discount Tuition reimbursement Vision care
Education:

Bachelor's Degree (preferred)
Experience:

Business management: 1 year (preferred) medicine: 1 year (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person