Job Description

Office & Logistics Coordinator (Part Time to Full Time)

This is a

SELF-SELECTING

job advertisement that provides honest, detailed information about the role, company culture, and expectations. It focuses on mutual alignment rather than just selling the job and is designed to attract only those genuinely aligned with the role and company culture, leading to better fit, retention and engagement. Candidates are empowered to make a well-informed decision about whether to apply or opt out, saving them the time and energy of pursuing a role that ultimately wouldn't be a good fit.

Since 2016, steady business development has created a new opportunity for another Office & Logistics Coordinator in our burgeoning business.

THE COMPANY'S REPUTATION

Highly respected within BC's Tourism, Hospitality, and Wedding industries, Cheers Okanagan Tours and Transportation was founded in 2016 and quickly vaulted from 124th place to first place on TripAdvisor. Since then, Cheers has consistently demonstrated excellence, earning the prestigious TripAdvisor Travellers' Choice Award annually, and is the leading tour and transportation service locally.

THE UNIQUE SELLING PROPOSITION - WHY CUSTOMERS SHOULD BUY FROM US?

Customer loyalty, an unblemished safety record, robust accolades for our friendly, knowledgeable employee-partners and unparalleled communication all point to a culture of uncommon customer enthusiasm. Relentlessly caring, constantly going the extra mile, consistently improving, and a notable commitment to safety set us apart, distinguish us from competitors, and make us the best choice.

THE OWNERS

Years of volunteering our time in remote developing countries plagued by conflict and natural disasters assisting victims rebuild their lives was intensely fulfilling. Later, adopting Haitian brother and sister twin orphans, raising them, and then watching them volunteer in African and Caribbean orphanages as adults was inspiring. Helping people to feel cared for, valued, and respected permeates the

Cheers! culture.

PRODUCTS AND SERVICES OVERVIEW

Golf Transfers

Airport Transfers

Event Transportation

Wedding Transportation

DIY & Guided Wine Tours

Meetings and Conferences Transportation

Urgent Ground Transportation (Vancouver, Seattle, Calgary, etc.)

Ski Transfers to 50+ Heli-ski, Cat-ski, Ski resorts, and airports throughout southern British Columbia

THE COMPANY CULTURE - A POSITIVE WORKPLACE IS THE KEY TO THRIVING

High Trust and Transparency

: Employee-partners feel informed about business challenges and organizational direction through open communication channels, which helps build stability and security, especially in uncertain times.

Emphasis on Well-being and Work-Life Balance

: We prioritize wellness through flexible work hours, remote work options after training, and WorkSafeBC-approved bullying and harassment protocols. No abuse here! We have a generous time-off policy, and encourage employee-partners to maintain a healthy balance between their professional and personal lives.

Fairness and Inclusion

: We promote diversity, equity, and inclusion, ensuring employee-partners feel they can bring their authentic selves to work and are valued for their unique backgrounds.

Empowerment and Autonomy

: Rather than micromanage, we trust employee-partners with significant responsibilities and decision-making power. This autonomy drives resilience, innovation, and a sense of ownership, as individuals are expected to take initiative and find solutions to problems.

Strong Leadership and Values Alignment

: Leadership is approachable, and we ensure that our actions match our words. We have clearly defined core values that guide our operations, which in turn builds pride and a strong sense of purpose.

Focus on Growth and Development

: We provide opportunities for continuous learning, career development, and internal advancement. We help employees grow within the company.

Collaborative and Non-Hierarchical Environment

: With a strong focus on teamwork and consensus-building, input and ideas from all employees is valued. "None of us is as smart as all of us." Ken Blanchard. "Innovation is simply group intelligence having fun." Michael Nolan

Meaningful Work and Community Involvement

: Our employee-partners share the bond of caring deeply for humankind. We're pleased to support Freedom's Door, Mamas for Mamas, Dreams Take Flight, Cops for Kids, and like-minded teams with our time, talent, and treasure.

THE OFFICE & LOGISTICS COORDINATOR'S RESPONSIBILITY

1) Office Tasks & Responsibilities

Handling customer inquiries via phone or email, conducting follow-ups, performing data entry, and managing payment processing. Preparing and ordering the necessary supplies as per service requirements. Generating quotations. Processing completed driver itineraries into the payroll system. Reviewing completed driver itineraries for important notes from the driver (timing variances, incidents, accidents, spills, maintenance concerns, additional time to be billed to the customer, etc.). Address or distribute the information gained with the administration team, driver team, vendors, or customers. Monitoring vehicle maintenance requirements and coordinating service appointments. Pulling monthly reports such as outstanding accounts and referral fees.
2) Logistical Tasks & Responsibilities

Scheduling drivers, tour guides, and vehicles. Evaluate, analyze, and process intricate logistical data obtained from diverse sources and subsequently communicate it effectively and comprehensibly to the client, administrative, and driver teams using precise, straightforward, and consistent language. Creating detailed routing itineraries. Updating the calendar, itineraries, administrative team, guide and driver teams, customers, and vendors on service changes, itinerary changes, vehicle changes, and any variances from the original contract. Chartering subcontractors and/or renting supplementary vehicles as required. Continuous management of vehicle and driver availability. Making and managing venue reservations.
The Office & Logistics Coordinator is a friendly and articulate critical thinker who regularly seeks creative ways to accomplish complex logistical tasks effectively and efficiently while fostering an exceptional customer experience.

Cheers!delivers logistics; one incorrect letter or number can mean the difference between success and failure.

THE PERSONALITY - AN ESSENTIAL QUALIFICATION

Our ideal Office & Logistics Coordinator is decisive, organized, and goal-oriented. You have the best businessperson temperament blend of positivity, tenacity, self-reliance, resourcefulness, leadership, and drive, uniquely matched with a loyal, self-sacrificing, uncompromising, analytical, detail-conscious, and schedule-oriented side. You may possess qualities of both a born leader and a genius.

THE CORE VALUES - ESSENTIAL QUALIFICATIONS

1. You innately care.

You are known to be a kind, caring, compassionate, charitable, selfless, bighearted, humanitarian. (Your calibre of care is a trait - not an aspiration)

2. You inherently go the extra mile.

You are a high performer and typically exemplify qualities and attributes such as problem-solving, communicativeness, self-direction, drive, adaptability/flexibility, passion, determination, positivity, strategic thinking, initiative, collaboration, continuous learning, coachability, ambition, and ownership. As a high performer, you regularly go above and beyond, typically achieving your goals and improving the companies you work for. You are a relentless champion of honesty and integrity, you behave honourably, exhibit strong ethics, and show evidence of responsibility and determination.

THE PREFERRED QUALIFICATIONS

1. You have a healthy, well-developed sense of self-worth. You are authentic, confident, self-assured, dignified, poised, empowered, resilient, self-respecting, and respectful of others. Essentially, you possess an internal validation system that is not easily shaken by external circumstances or the opinions of others.
2. Your English language skill level is proficient.
3. You have good vision.
4. You are a non-smoker.
5. You have familiarity of Okanagan Cities and Towns.
6. You have experience in Google Docs, Google Calendar, Google Sheets, and Gmail.
7. You are a balanced list-maker AND list-completer.
8. You organize, prioritize, and execute with competence. Plus, re-prioritize with efficiency.
9. You have extraordinary critical thinking and reasoning abilities.
10. You have exemplary communication and interpersonal skills.
11. You have praiseworthy customer service performance.
12. You are accurate, precise, and meticulous.

COMPENSATION

We'll gladly collaborate with you to ensure you're pleased with your post-probation salary BEFORE hiring. As a starting point, we're offering $23 per hour for the first 90 days. With a little probationary time, we'll each know if we're a great fit. We're of the opinion that whoever you choose to work with, you deserve personal fulfillment. We understand a flexible schedule for work-life balance, meaningful recognition, clear company policies, other career opportunities, helpful feedback, autonomy, and shared values are key drivers of employee engagement in our culture. We'd be foolish to lose anyone truly valuable over a lack of compensation. Our total compensation is above market averages.

The average salary for a logistics coordinator is $26.75 per hour in Canada. 773 salaries reported, updated at December 12, 2025

The average salary for an office coordinator is $23.84 per hour in Canada. 327 salaries reported, updated at December 14, 2025

ABOUT YOU

We're looking for exceptional people, the right people, people who are productively neurotic, self-motivated, self*-disciplined, and compulsively driven. People who wake up every day with an innate urge to do their best - to achieve excellence.

A "productively neurotic" person is someone whose anxiety about potential failure is channelled into meticulous planning, hard work, and self-discipline to ensure success.
We're looking for people who want to be a part of building something great while helping other people to feel cared for, valued, and respected.

The right people are our most important asset. The right person has more to do with character traits and innate capabilities than with specific knowledge, background, or skills.

OTHER CAREER OPPORTUNITIES

Love our culture of care and success and want to grow with us? We offer a variety of career paths that facilitate movement up and through the organization. Steady business development creates new opportunities. I.e. Branding, Dispatcher, Event Organizer, Fleet Detailer, Fleet Manager, Graphic Designer, Human Resources, Logistics, Marketing, Office Manager, Operations, Product Development, Public Relations, Sales Team, Shuttle Driver, Social Media, Wedding Transportation, Wine Tour Guide, Winter Transportation, Partnership, and Ownership.

HOW TO APPLY

If you're a high-caliber, hard-working, intelligent person who possesses most of what this position requires, or are intrigued by the other opportunities, please send 1) a personal value proposition that details why you would be a strong asset to our team in the present and future, plus 2) a results-oriented resume that focuses on quantitative (measurable) accomplishments, rather than vague tasks that are unaccompanied by credible statements.

Because past performance is the best indicator of future performance, we need evidence that you were a key contributor previously. Although conveying your pride, self-respect, self-esteem, honour, privilege, and dignity is an art, nevertheless, we need a fascinating reason to consider hiring you. What sets you apart? Now is the time to break out the accolades, testimonials, and references. What have other people said about you? "Let another praise you, and not your own mouth; a stranger, and not your own lips." Ancient Hebrew Proverb

"A personal value proposition." https://ca.indeed.com/career-advice/finding-a-job/personal-value-proposition-example
"A results-oriented resume." https://ca.indeed.com/career-advice/resumes-cover-letters/results-oriented-resume
Simon Sinek says, "Great companies don't hire skilled people and motivate them, they hire motivated people and inspire them."

We have our hearts set on becoming a "great company" like Simon refers to; consequently, we need "great people" - motivated people.

"This is no place for a confidence problem," says Peter C, tour guide & driver since March 2018

Job Types: Full-time, Part-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 20 - 40 per week

Benefits:

Casual dress Company events Flexible schedule On-site parking Paid time off
Application question(s):

This is a SELF-SELECTING job advertisement, providing honest, detailed information about the role, company culture, and expectations. It focuses on mutual alignment rather than just selling the job and is designed to attract only those genuinely aligned with the role and company culture, leading to better fit, retention and engagement. Candidates are empowered to make a well-informed decision about whether to apply or opt-out, saving them the time and energy of pursuing a role that ultimately wouldn't be a good fit. Having thoroughly reviewed the honest, detailed information about the role, company culture, and expectations, are you confident that you're genuinely aligned with the role and company culture? For best fit, its imperative our employee-partners possess our core value of CARING. Are you known to be kind, caring, compassionate, empathetic, considerate, selfless, and attentive? For best fit, it's imperative our employee-partners possess our core value of GOING THE EXTRA MILE or GOING ABOVE AND BEYOND. Are you known to be a high performer who consistently exceeds expectations and displays a strong work ethic, initiative, and dedication? Do you often put in extra effort beyond what is formally required to make a positive impact? Are you customer-focused often going out of your way to provide exceptional service, ensuring customer satisfaction even in difficult situations? Do others count on you to complete your tasks and follow through on commitments with consistent effort and a positive attitude? Do you typically exemplify all or most of these qualities and attributes? For best fit, it's vital our employee-partners have a healthy, well-developed sense of self-worth. In other words, you're "comfortable in your own skin".
A) Do you feel secure, confident, and at ease with who you are, accepting your strengths and flaws without needing external validation or constantly comparing yourself to others, allowing you to be genuine and relaxed in any situation?
B) Do you portray self-acceptance, inner peace, and the freedom to express yourself authentically, rather than hiding or conforming to others' expectations?

In the "How To Apply" section towards the bottom of the Job Advertisement, it clearly states you must submit a PERSONAL VALUE PROPOSITION plus a RESULTS-ORIENTED RESUME.
Links to career advice articles by INDEED on how to create these two required documents are included in the Job Advertisement. Have you created and submitted these two required documents?

Firsthand knowledge of the Okanagan Valley is advantageous to this position. How many years have you lived in the Okanagan, please? Our offices are located in Kelowna near the HWY 97 & 33 intersection and at the Kelowna airport. What city / community do you live in?
Language:

English with proficiency (required)
Licence/Certification:

Driver's Licence (required)
Location:

Kelowna, BC V1X 1V8 (preferred)
Work Location: In person