Job Description

Office & Human Resources Manager

Position Title: Office & Human Resources Manager

Reports To: General Manager

Department: Administration / Human Resources / Finance

Position Summary:

The Office & Human Resources Manager plays a key leadership role at the Best Western Brantford Hotel & Conference Centre, overseeing Accounts Receivable, Payroll, Human Resources, and general administrative operations. This role ensures compliance with employment standards, manages union matters under the UFCW collective agreement, supports employee programs and benefits, and acts as a key resource to the General Manager. The position supports approximately 80-90 employees

Key Responsibilities:Accounts Receivable & Finance

Manage all aspects of Accounts Receivable: Review and sending out invoicing for night audit to all back of house customers. Issuing and reconciling monthly statements; monitoring overdue accounts; performing follow-ups; and initiating collections if necessary.

Process and post all payments (cheques, EFTs) in Visual Matrix.

Maintain accuracy of city ledger and analyze A/R aging reports.

Conduct credit checks and open direct billing accounts with proper documentation.

Reconcile daily deposits from front desk, restaurant, and banquet.

Manage bar float and ensure adequate coin is available for the front desk.

Resolve invoice discrepancies and maintain up-to-date customer files.

Handle all hotel mail, guest item returns, and couriers.

Payroll

Process bi-weekly payroll using Payworks for approximately 80 employees.

Approve timesheets, calculate gratuity payouts, and manage expense reimbursements.

Administer benefit and RRSP programs; submit monthly RRSP remittance.

Maintain and update employee payroll profiles, ROEs, T4s, and deductions.

Ensure compliance with employment legislation and CRA payroll requirements.

Handle wage adjustments, vacation payouts, terminations, and recordkeeping.

Respond to payroll-related questions and support employees with payroll concerns.

Handle all payments to UFWC for dues, fees and benefits.

Year-end processing.

Submit WSIB-related payroll forms and adjustments as needed. Look after all related inquiries from CRA or WSIB.

Human Resources

Manage all hiring, onboarding, and termination procedures.

Enroll new employees in group benefits and RRSP programs.

Maintain personnel files and employee data in compliance with privacy laws.

Support performance management, appraisals, and training follow-ups.

Oversee and document all disciplinary actions, and maintain discipline tracking spreadsheet.

Interpret and enforce the UFCW collective agreement in unionized departments.

Lead union negotiations in collaboration with the General Manager; next CA renewal is January 2028.

Chair the Health & Safety Committee.

Maintain and revise Employee Handbook and job descriptions as needed.

Track and report all guest and employee accidents; file WSIB Form 7 within timelines.

Post job openings, call references, and issue employee name tags and uniforms.

Attend departmental meetings and provide administrative support as needed.

Policy and Procedures

General Administrative Support

Assist the General Manager with projects, reports, and operational needs.

Provide internal leadership and guidance to department supervisors and managers.

Perform other duties and responsibilities as assigned.

Qualifications:

5+ years of experience in payroll, HR, or office administration (hospitality experience preferred).

Strong proficiency with Payworks and Visual Matrix systems.

Deep understanding of employment standards and payroll legislation in Ontario.

Experience working with unionized environments and collective agreements.

Advanced MS Office skills (Excel, Word, Outlook).

High degree of accuracy, confidentiality, and attention to detail.

Exceptional organizational and time management abilities.

Excellent communication and interpersonal skills at all levels.

Ability to work independently, multi-task, and manage changing priorities.

Sound judgment, professionalism, and a strong customer service focus.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking RRSP match Vision care
Schedule:

Monday to Friday
Work Location: In person