Job Description

About the role

Join our Client Care team as an Office Clerk. This is a daytime position--no late nights, no weekends, and Fridays wrap by 5:30 p.m. You'll be the first point of contact for patients and the backbone of smooth scheduling, billing, and clinic operations.

What you'll do

Greet patients, answer phones/email, and manage front?desk reception Schedule and confirm appointments; coordinate across two locations Process payments (POS) and prepare invoices; reconcile daily transactions Verify patient information/benefits and support billing follow-ups Maintain accurate electronic medical records (EMR); scan, file, and fax documents Prepare forms, reports, and clinic correspondence; manage inventory of office supplies Support clinicians and the admin team with day-to-day tasks and community initiatives Assist with simple social media or website updates as needed

What you bring

Ability to multitask and meet deadlines in a fast-paced environment Friendly, professional communication and excellent customer service Proficiency with computers, modern software, and EMR (or quick to learn) Experience with POS systems and billing High attention to detail, confidentiality, and reliability Willingness to work at both Duncan and Cobble Hill locations A growth mindset and desire to build your career with a supportive team

Why Thrive Now

Competitive pay Generous continuing-education funding Specialized training and mentorship Supportive, tight-knit team culture with strong community involvement Modern tech (including EMR) and advanced treatment therapies Manageable workload that supports work/life balance

Schedule & location

Full-time (part-time considered), Monday-Friday, daytime hours; Fridays end by 5:30 p.m. On-site at our Duncan and Cobble Hill clinics.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

Company events Extended health care
Language:

Mandarin (preferred)
Work Location: Remote