Job Description

Office Clerk (1 year contract)


Key Responsibilities:



Quickly and efficiently respond to internal & external inquiries to ensure complete customer satisfaction. Triage incoming inquiries and requests. Handle outgoing mail requests, waybills/COD payments, distribute incoming mail. Concierge Services. + Executing scheduled events
+ Production Reconciliation
+ Informational events (meet and greet vendors)
+ Intranet postings
+ Website updates
Maintain concierge page website, including but not limited to accuracy and relevance of information specific to the studio Management and expansion of on-site service programs (contracts, relationship building) which includes but is not limited to, car detailing, fitness classes, dry-cleaning. Schedule vendors & manage amenity space for on-site service programs. Manage the maintenance of coffee and water dispensing machines, conducting regular cleaning cycles and upkeep. Track Slack channels for service concerns and feedback, and manage ServiceNow tickets, including requests for Heritage's assistance. Assisting on-site security team with visitor badging and other operations Research, develop and implement new & innovative corporate services. Support Workplace Experience team on various items, including administrative tasks, event support and projects. Conduct daily studio walkthroughs, restock supplies, ensure meeting room setups with proper stationery and seating, and perform touch-ups to maintain a neat environment. Oversee management of studio meeting room bookings; assist with studio requests and general meeting support as required. Own day of set up and execution of events, meetings, conferences, workshops at company including but not limited to creating and distributing event plans, advance meetings with all workplace experience support groups, and day of point of contact for clients. Assist with research, organization, coordination and execution of company events. Assist in creation and distribution of all Workplace Experience internal communication (i.e. event and amenities, studio email blasts, digital displays, signage templates, and quarterly newsletter). Assist with management of workplace experience email account, RSVP and surveys/feedback processes. Oversee all shipping, receiving, and mailroom operations, including package handling, vendor coordination, and asset tracking. Prepare and manage documentation for domestic and international shipments, including customs, LTL freight, and compliance forms. Support workplace logistics, maintain inventory records, and assist with all related tasks for the Ricoh and Workplace Experience teams. Assist the Workplace Experience team on an as needed basis with various tasks, projects, including but not limited to researching and reviewing studio queries, AP and procurement duties, reception and floor back up.

Skills:


Excellent interpersonal skills with the ability to quickly develop business relationships Strong self-motivation to drive results Excellent communication skills both verbal and written Effective use of Microsoft Office Ability to lift 30+lbs. as necessary
Other:


* Present a professional image at all times to customers and vendors